Part-Time Teller

About the role

As a Teller at ChoiceOne Bank, you will play a vital role in the customer banking experience, serving as the face of the bank by providing world-class customer service through accurate and efficient transaction handling. You will interact daily with customers, identify opportunities to grow the bank’s services, and connect customers with bankers for additional financial solutions.

Responsibilities

• Follow bank policies, procedures, and customer service standards
• Operate the teller window in accordance with bank policy and balance daily transactions
• Meet and exceed teller sales and referral goals
• Process cash and non-cash transactions accurately, efficiently, and with confidentiality
• Maintain up-to-date knowledge of banking products, financial services, and technology
• Develop relationships with clients and ensure awareness of available services
• Recognize client needs and make referrals to bankers
• Perform miscellaneous duties such as night deposits, ATM balancing and service, re-ordering and stocking supplies, and answering phones
• Comply with the Bank Secrecy Act and USA PATRIOT Act; report any observed violations or potential violations to a supervisor
• Comply with all federal and state banking regulations as applicable

Requirements

• High School diploma or GED
• Minimum of 6 months cash handling experience preferred

Competencies

• Written and Oral Communication: Effective written and oral communication skills; ability to interface with internal and external stakeholders and community partners; group presentation skills
• Technical Skills: Assess strengths and weaknesses; pursue training and development opportunities; continuously build knowledge and skills; share expertise with others
• Quality: Demonstrates accuracy and thoroughness; monitors own work and the work of others to ensure quality
• Quantity: Meets productivity standards; completes work in a timely manner; strives to increase productivity; works quickly and accurately
• Adaptability: Adapts to changes in the work environment; manages competing demands; deals with change, delays, or unexpected events
• Attendance / Punctuality: Follows schedule consistently in a timely manner; limits absenteeism; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time
• Flexibility / Dependability: Able to be flexible and adapt to changing schedules; follows instructions; responds to management direction; takes responsibility for own actions; keeps commitments; commits to reaching goals; completes tasks on time or notifies appropriate person with an alternate plan
• Initiative: Undertakes self-development activities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed

Physical Demands and Work Environment

Ability to work in an office environment which may include many hours of computer and telephone usage. This position is not remote-eligible. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.