Part Time Teller

Ascend is the largest credit union in Middle Tennessee and one of the largest in the United States, with over $4 billion in assets. It serves approximately 250,000 members from 28 branch locations, a Regional Operations Center, a Teller Center, and Corporate Headquarters. Ascend values its employees, recognizing them as crucial to the credit union's success and growth.

About the role

The role involves providing personalized and consistent service through interactive teller machines. Responsibilities include maintaining knowledge of all member service areas, representing the credit union professionally, handling member issues, and cross-selling credit union services.

Responsibilities

• Provide personalized and consistent service through interactive teller machines.
• Maintain full knowledge of all member service areas.
• Represent the credit union in a courteous and professional manner.
• Handle member issues including complaints and errors in an acceptable manner.
• Maintain and encourage a good working relationship between branches and the Teller Services Center.
• Cross offer credit union services to members based on member/potential member cues and cross-sell messages in Teller Navigator.
• Explain different services and their benefits to members.
• Help increase member's knowledge about all services to make the credit union the primary financial institution.
• Receive and review checks and cash for deposit, verifying endorsement and negotiability, and cash checks and pay from member accounts upon verification.
• Enter transactions into credit union records via an online computer terminal.
• Perform other teller duties including balancing and making advances on open-end loans.
• Read all internal publications, including HUB and Possibilities.
• Perform other duties as required or assigned.

Qualifications

• Minimum of one year customer service experience.
• High school graduate or equivalent education.
• Accurate in all teller/new account transactions, including cash handling, and thorough knowledge of teller operations.
• Positive communication skills in dealing with member/teller transactions.
• Ability to manage and prioritize multiple tasks.
• Regular and reliable attendance.
• Working knowledge of computer programs including Microsoft Outlook, Word, Excel, and the internet.
• Ability to operate or train to operate related office equipment including calculator, laser printer, receipt printers, computer terminal (PC), multifunction copier, telephone, Interactive Teller equipment, and the Teller Now teller platform.

Benefits

The credit union offers competitive benefits and a unique work culture. Employees are rewarded with career opportunities and a supportive environment fostering dedication and engagement.

Pay

Details about pay are not specified in this job posting.

Schedule

Department hours are Monday - Saturday, 7 a.m. - 7 p.m.