Part-Time Teller (20 Hours), Richmond Hill Branch

An entry-level position responsible for assisting with branch activities, including day-to-day delivery of client-facing services and processing transactions in coordination with the Customer Service function. The role focuses on providing high-quality customer service and helping the branch generate revenue through optimal solutions.

Responsibilities

• Serve as the first point of contact for Citi clients and provide a positive first impression through friendly and efficient customer service
• Perform efficient and accurate banking transactions, including managing cash supply for the branch, incoming/outgoing cash deposits, and maintaining branch vault cash
• Identify referral opportunities for new products and services based on clients’ financial goals
• Educate clients on digital and self-service opportunities offered by Citi
• Adhere to bank policies, operational controls, and regulatory procedures to ensure the safety and security of client and bank assets
• Effectively manage client issues/concerns, escalating as needed
• Maintain working knowledge of client accounts as well as new and existing products and services
• Fulfill clients’ needs while delivering an exceptional client experience, measured by specific metrics
• Appropriately assess risk in business decisions, demonstrating consideration for the firm’s reputation and compliance with applicable laws, rules, and regulations

Requirements

• Previous relevant experience preferred
• Demonstrated sales and customer service experience
• Money handling experience
• Effective problem-solving and communication skills
• Ability to work well in a team-oriented environment

Qualifications

High School diploma or equivalent

Pay

Full-time salary range: $41,600.00 – $51,960.00. Part-time pay will be prorated based on hours worked, with an hourly rate of $20.00 – $24.98. Eligible employees may also receive discretionary and formulaic incentive and retention awards.

Benefits

• Medical, dental, and vision coverage
• 401(k) retirement plan
• Life, accident, and disability insurance
• Wellness programs
• Paid time off, including vacation, sick leave, and holidays

Available offerings may vary by jurisdiction, job level, and date of hire.

Schedule

Part time

Primary location: Queens, New York, United States