Part-Time Teller (20 Hours), Palo Alto Branch

An entry-level position responsible for assisting with branch activities, including day-to-day delivery of client-facing services and processing transactions in coordination with the Customer Service function. The role aims to provide high-quality customer service and help the branch generate revenue by delivering optimal solutions.

Responsibilities

• Serve as the first point of contact for Citi clients and provide a positive first impression through friendly and efficient customer service
• Perform efficient and accurate banking transactions, including managing cash supply for the branch, incoming/outgoing cash deposits, and maintaining branch vault cash
• Identify referral opportunities for new products and services based on client’s financial goals
• Educate clients on digital and self-service opportunities offered by Citi
• Adhere to bank policies, operational controls, and regulatory procedures to ensure the safety and security of client and bank assets
• Ensure all client needs are met and effectively manage client issues/concerns, escalating as needed
• Maintain working knowledge of client accounts as well as new and existing products and services offered
• Fulfill clients’ needs while providing an exceptional client experience, measured by specific metrics
• Appropriately assess risk when making business decisions, demonstrating consideration for the firm’s reputation and safeguarding Citigroup, its clients, and assets by complying with applicable laws, rules, and regulations

Requirements

• Previous relevant experience preferred
• Demonstrated sales and customer service experience
• Money handling experience
• Effective problem solving and communication skills
• Ability to work well in a team-oriented environment

Qualifications

High School diploma or equivalent

Pay

Full-time salary range: $41,600.00 - $51,960.00. For part-time hires, pay will be prorated based on hours worked. The hourly rate corresponding to the annual range is $20.00 - $24.98.

In addition to salary, eligible employees may receive discretionary and formulaic incentive and retention awards.

Benefits

• Medical, dental, and vision coverage
• 401(k) plan
• Life, accident, and disability insurance
• Wellness programs
• Paid time off, including vacation, sick leave, and holidays

Available offerings may vary by jurisdiction, job level, and date of hire. For additional information, visit citibenefits.com.

Schedule

Part time

Primary location: Palo Alto, California, United States