Part time support lead

About the role

At Five Below, our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say “yes” to the newest, coolest stuff! Our culture, rooted in The Five Below Way—our values and behaviors—makes this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace.

Responsibilities

• Ensure all crew members are Wowing the Customer through personal contact with customers.
• Train the crew on the B.E.S.T. customer service experience, ensuring each guest has a fast, friendly checkout experience.
• Oversee the daily activities of all store associates, ensuring they perform their duties effectively and provide excellent customer service.
• Assist with receiving, unpacking, and organizing new stock to ensure items are quickly and efficiently placed on the sales floor.
• Act as Manager on Duty when needed, taking full responsibility for store operations, staff management, customer service, and addressing urgent issues.
• Manage the entire process of opening or closing the store, including securing cash, locking doors, setting alarms, and ensuring smooth daily operations.
• Support the onboarding and ongoing training of associates, helping them learn store policies, product knowledge, and operational procedures.
• Drive store sales and control expenses by optimizing merchandising, staff performance, and customer service.
• Partner with the store leadership team in merchandising procedures and World Recovery.
• Perform store maintenance, including taking out garbage, sweeping, cleaning bathrooms, and maintaining the stock room.
• Additional responsibilities as determined by the Store Manager based on store needs.

Requirements

• High School Graduate or equivalent; college experience preferred.
• Minimum 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task and maintain composure under pressure.
• Creative thinking.

Essential Job Functions

• Frequently operate a cash register.
• Frequently move merchandise weighing up to 25 lbs and place/remove merchandise up to a height of 5-10 feet.
• Frequently ascend/descend ladders to retrieve and put away stock.
• Frequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor.
• Frequently communicate and exchange information with customers, managers, and coworkers via telephone and face-to-face.
• Frequently move across the sales floor and to/from the stock room.
• Work a flexible schedule to meet business needs, including days, evenings, weekends, overnight shifts, and travel as required.
• Identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures.
• Remain in a stationary, upright position for 80% of the time.
• Be at least 18 years old and able to perform all essential job functions in compliance with applicable federal, state, and local laws.

Benefits

Explore our benefits site to discover all the perks and support we offer! From health coverage to financial and personal wellness, we’ve got you covered.

benefits.fivebelow.com/public/welcome

Pay

Starting at $16.50 per hour.