Part-Time Supervisor - Northwest Shoals CC Bookstore

Barnes & Noble College is a retail partner for nearly 800 colleges and universities nationwide. We offer a retail environment uniquely focused on delivering essential educational content, tools, and merchandise within a dynamic retail environment on campuses of higher education.

About the role

The Supervisor will provide assistance to the management team, have oversight for team members within a specific department, satellite location, or store in the absence of upper management while providing outstanding customer service to the academic and co-curricular community.

Responsibilities

• Spend the majority of your time on the sales floor coaching and modeling exceptional customer service.
• Help train and oversee the daily work activity of team members in one or more departments in the store or for specified operational functions.
• Maintain a working knowledge of all departments in the store to provide daily support, direction, and guidance to customers and team members.
• Help resolve customer issues and complaints and escalate problems to the management team when necessary.
• Assist in the daily operation of the store in partnership with the management team and act as the Manager-on-Duty in the absence of the manager or at satellite locations.
• Assign work and provide focused direction to team members to manage and accomplish multiple projects to ensure the proper execution of the workload.
• Assist with processing sales transactions involving cash, credit, or financial aid payments as needed.
• Perform routine housekeeping duties including dusting, mopping, window cleaning, vacuuming, and trash removal.

Physical Demands

• Frequent movement within the store to access various departments, areas, and/or products.
• Ability to remain in a stationary position for extended periods.
• Frequent lifting.
• Occasional reaching, stooping, kneeling, crouching, and climbing ladders.

Qualifications

• 2+ years’ experience in a retail setting preferred.
• Minimum of 18 years of age.
• High school diploma or GED preferred.
• Outstanding customer service skills to match customers to products that meet their needs.
• Basic reading, writing, and accounting skills required.
• Strong interpersonal, communication, and problem-solving skills.
• Ability to work a flexible schedule including evenings, weekends, and holidays.

Benefits

• Daily Pay earned wage access available to all store employees.
• Paid sick time (accrued based on time worked).
• Eligibility to participate in a 401k (after the completion of 1000 hours worked in a 12-month period).
• Commuter Benefits.

Schedule

Part-time positions require availability to work on a weekly basis year-round. Schedules may be set or vary to meet the needs of the store.

COVID-19 Considerations

• Stores comply with all applicable federal, state, and local requirements and/or recommendations regarding social distancing and sanitizing.
• Positions may require confirmation of vaccination in accordance with individual campus requirements.
• The use of face masks throughout the day and while on campus may also be expected or required.