Part-Time Student Support Specialist

About the role

The Tennessee College of Applied Technology Northwest Covington location is accepting applications for a part-time Student Support Specialist. This position supports the daily operations of Student Services by assisting with enrollment, orientation, recruitment, tours and records management.

Requirements

• High school diploma or GED required.
• Minimum of three (3) years of related industry experience; five (5) years preferred.

Qualifications

• Technical degree or diploma from an accredited institution preferred or as required by program area.
• Excellent communication, customer service, and computer skills.
• Evidence of good character, organizational skills, professionalism, and mature judgment.
• Ability to exercise sound judgment in evaluating situations and making decisions.
• Ability to maintain effective working relationships with students, the public, faculty, and staff.
• Skill in managing deadlines and working in a team-oriented environment.

Responsibilities

• Provide clear, friendly, and knowledgeable support to students by answering questions about academic programs, enrollment steps, and financial aid, and connecting them with the right staff or department to meet their needs.
• Provide admissions support by assisting students with the online application process via student kiosks and guiding them through the steps to enroll.
• Assist with new student orientation and ensure compliance with institutional and federal guidelines.
• Assist with orientation preparation and proper placement by uploading orientation materials, verifying document accuracy, organizing medical student records, and entering information into BDMS.
• Maintain and update parking decal logs and issue student ID badges.
• Schedule appointments for admissions testing (HESI) and orientation sessions; process associated payments.
• Assist with administration of HESI exam for Allied Health programs.
• Contact prospective students via phone & email to provide admissions information and follow up on inquiries.
• Support recruitment activities by participating in high school visits, college and career fairs, open house events, and other outreach initiatives.
• Other duties as assigned by the Campus Coordinator, Lead Student Services Coordinator, Vice Presidents, and President.

Pay

Salary is in accordance with Tennessee Board of Regents guidelines and the TCAT Northwest Compensation Plan.