Part-Time Store Advisor, SF Chestnut St.
About the role
As the Store Advisor, you will be the brand ambassador and primary creator of our premium, individualized fan experience in-store. You will master the fundamentals of our Cloud CX Premium service model focused on a detail-oriented approach to make every guest feel genuinely welcomed. Reporting to the Store Leader on the Retail team, you will support the retail function by demonstrating a high-level of excellence through service with authenticity. Your contribution ensures our premium service standards drive brand loyalty and honors our mission to ignite the human spirit through movement.
Responsibilities
- Deliver a premium, individualized fan experience by mastering our Cloud CX philosophy and executing the 5 Steps of Service to drive long-term brand loyalty
- Support guest interactions through elevated try-on rituals and personalized product education to resolve hesitations and ensure a seamless shopping journey
- Execute daily operational tasks with meticulous attention to detail, maintaining premium visual standards and accurate inventory management to reflect On’s global positioning
- Support On’s unique market position through community engagement and collaborative teamwork, ensuring clear communication to start and finish every shift together
Requirements
- 1+ years of experience in retail, hospitality, or customer-facing environments where delivering a quality experience is a priority
- Growth mindset and a passion for learning, with a proven ability to remain resilient and coachable when learning new products or processes
- Highly reliable and accountable, with a record of consistent performance and strict adherence to retail standard operating procedures
- Strong communication skills and a team-first spirit, ensuring collective goals are met through active engagement and asking clarifying questions
- Meticulous eye for detail, recognizing that premium retail success is found in the quality of execution and personal presentation
- Ability to work night shifts, weekends, and some holidays
Benefits
On is a place that is centered around growth and progress. We offer an environment designed to give people the tools to develop holistically – to stay active, to learn, explore, and innovate. Our distinctive approach combines a supportive, team-oriented atmosphere, with access to personal self-care for both physical and mental well-being, so each person is led by purpose.
Pay
Typical cash compensation range for this position is $21.64–$23.56 per hour plus a quarterly bonus based on store performance. Individual compensation packages are based on various factors unique to each candidate including experience, industry knowledge, qualifications, skill set, and location.