Part-Time Shift Supervisor, The Landing Family Shelter

About the role

The Landing Family Shelter is a facility that provides comprehensive services to homeless families through a transitional residence program. This position involves overseeing the day-to-day operations and ensuring that all client goals and performance outcomes are met.

Responsibilities

• Maintain professional relationships with clients and client confidentiality.
• Practice Universal Precautions/Standard Protocol & Procedures.
• Comply with Federal, State, City, and CAMBA security and privacy policies.
• Input client data using DHS’ CARES database, as needed.
• Communicate effectively with clients, peers, supervisors, and funders.
• Ensure regulatory compliance is met per NYS DHS, NYS OTDA, NYC FDNY, NYC Dept. of Health, NYC Coalition for the Homeless, etc.
• Ensure security and residential aide and social service staff conduct new client orientation within 24 hours of entry into the facility.
• Ensure the safety and security of operations of the shift by maintaining adequate staffing levels.
• Manage and coordinate the day-to-day functions of the facility ensuring programming, rounds, and client care services are occurring.
• Respond professionally to complaints, incidents, and emergencies and interview all parties, analyze, collect data, document, and report the situation.
• Resolve individual conflicts and disputes between staff or clients in a respectful and solution-based manner.
• Lead and participate in program meetings as requested.
• Engage clients to address issues that arise on the shift and document and communicate via written logs, face-to-face meetings etc. to ensure appropriate staff are aware.
• Monitor clients' safety and ensure safety policies and procedures are practiced daily.
• Overcome resistance to change from clients.
• Provide all required information for shift reports to CAMBA management and/or to funders.
• In the absence of adequate staffing, will have direct service/program responsibility in addition to the above.
• Enforce and adhere to the Good Neighbor Policy and respond to community concerns when appropriate.
• Develop content for client programming to maximize contract goals and performance targets.
• Conduct initial intake or initial and/or periodic assessments of clients.
• Prepare marketing materials for the program.
• Reach out and market the program to the community in order to obtain resources for clients.

Requirements

• HS Diploma or GED and 3 years applicable experience, or
• Associate’s degree (A.A.) and 2 years applicable experience, or
• Bachelor’s degree (B.A., B.S.W.) and equivalent experience.

Qualifications

• Attestation for State Central Child Abuse Registry.
• First Aid/CPR certification.
• Overdose prevention certification.
• F-80 Fire Safety Coordinator certification.
• CPI (Crisis Prevention) certified.

Skills

• Excellent communication skills.
• Ability to maintain confidentiality.
• Experience with client confidentiality and data management.
• Knowledge of relevant laws and regulations.
• Ability to manage multiple tasks and meet deadlines.
• Strong interpersonal and conflict resolution skills.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office Suite.

Benefits

• Health insurance.
• Dental insurance.
• 403(b) retirement plan with employer match.
• Paid time off (vacation, personal, and sick time).
• Paid holidays.

Pay

$25.75 hourly

Schedule

Part-time (14 hours per week)