Part-Time Shift Leader

About the role

The Shift Leader plays a key role in assisting the Store Manager with daily store operations, training associates, and ensuring exceptional customer service. This position contributes to achieving business KPIs, upholding store standards, and handling operational tasks such as cashiering, opening and closing, merchandising, cash management, store upkeep, and shipment processing. The Shift Leader also actively promotes the store’s membership program, fosters a positive and energetic environment, and helps create memorable experiences for both the team and customers.

Responsibilities

• Assist the Store Manager with daily store operations, training associates, and delivering exceptional customer service.
• Contribute to achieving business KPIs and maintaining store standards.
• Perform operational tasks including cashiering, opening and closing, merchandising, customer engagement, cash management, store upkeep, and shipment processing.
• Promote the store’s membership program to foster customer loyalty.
• Lead by example to drive sales, meet KPI goals, and exceed customer expectations.
• Train and develop sales associates to ensure strong product knowledge and customer engagement on the sales floor and at the register.
• Support daily operations such as replenishment, fronting, store maintenance, cash handling, and merchandising.
• Maintain store appearance, ensure proper stock levels, and implement visual merchandising updates.
• Open and close the store, ensuring it is recovered, clean, and compliant with safety and operational procedures.
• Resolve customer concerns professionally and escalate issues to the Store Manager when necessary.
• Support Loss Prevention efforts and adhere to all company policies designed to prevent loss.
• Maintain a professional attitude, demonstrating enthusiasm and sincerity aligned with MINISO USA’s customer commitment.
• Process sales transactions accurately and efficiently using point‑of‑sale systems.
• Participate in store promotions and sales events to support overall business objectives.

Requirements

• High school diploma or equivalent; associate degree preferred.
• 1+ years of experience as a keyholder, supervisor, or shift leader, preferably in the retail industry.
• Ability to travel between store locations as needed.

Skills

• Strong leadership, interpersonal, and conflict‑resolution skills.
• Ability to multitask and maintain composure in a fast‑paced environment.
• Basic knowledge of retail operations and POS systems.

Pay

USD $14.00 – USD $19.00 per hour.