Part Time Service Team Member

About the role

Deliver friendly customer service, help customers shop our store, and find what they’re looking for. Ensure all customers receive a fast and friendly checkout experience. Complete truck unloading and merchandise duties throughout the store including maintaining store recovery standards to deliver our Brand Promises.

Responsibilities

• Complete truck unloading and merchandise duties throughout the store
• Execute cash handling to standards
• Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
• Help customers shop, locate products, and provide them with solutions
• Provide a fast and friendly checkout experience
• Complete Store In Stock Optimization (SISO) and AD set duties as assigned
• Participate in the truck unload, stocking, and planogram (POGs) processes
• Participate in Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
• Complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
• Affirmative Action Plan (AAP) Compliance
• Support shrink and safety programs
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members
• Cross trained in Custom Framing selling and production

Requirements

• Night and Weekend availability is necessary
• Work Environment
• Ability to remain standing for long periods of time
• Ability to move throughout the store
• Ability to bend, lift, carry, reach, and stretch
• Ability to lift heavy boxes and access high shelves by ladder or similar equipment

Qualifications

• Preferred Type Of Experience: Retail and/or customer service experience preferred

Skills

• Preferred Knowledge/Skills/Abilities: None specified

Benefits

• Health insurance (medical, dental, and vision)
• Paid time off
• Tuition assistance
• Moderate employee discounts

Pay

• Not specified

Schedule

• Night and Weekend availability is necessary

Additional Information

• Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job
• Michaels requires all team members in this role to be at least sixteen (16) years or older
• At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration
• We are here for all Team Members and all customers to create, innovate and be better together
• Michaels is an Equal Opportunity Employer
• EEOC Know Your Rights Poster in English and Spanish
• Federal FMLA Poster and Federal EPPAC Poster