Part-time Server -The Local

About the role

As a server, you play a key part of our front-of-the-house team, interacting with guests and promoting The Local brand. You will handle complaints, arbitrate disputes, and resolve grievances, ensuring every guest expectation is met.

Responsibilities

• Complete training and pass tests.
• Come to work on time and prepared for your shift in proper uniform.
• Protect business and guests by adhering to sanitation, safety, and alcohol beverage control policies.
• Welcome and greet guests with a smile.
• Make all our guests feel comfortable and let them know you’re there to personally take care of them.
• Learn and understand the menu, floor chart, restaurant history, policies, managers and owners.
• Inform guests of specials and any menu changes.
• Answer questions about our food, beverages and other restaurant functions and services.
• Take food and beverage orders from our guests, enter orders in our POS system.
• Deliver food and beverage orders from kitchen and bar to guests in a timely, sanitary and safe manner.
• Perform side work at the start, during and end of each shift as required by service station assignment.
• Maintain clean service areas at all time.
• Monitor and observe guests dining experience. Ensure guests are satisfied with the food and service.
• Respond promptly and courteously to any requests.
• Prepare final bill, present check to guest, accept payment, process credit card charges or make change (if applicable).
• Be ready and willing to assist fellow servers as situations arise.
• Be ready and willing to assist with clearing and resetting tables.
• Thank guests for their visit and invite them to return.
• Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant and other services as directed by management.
• Attend all scheduled employee meetings and bring suggestions for improvement.
• Perform other related duties as assigned by management.

Qualifications

• Must be at least 21 years old.
• Possess basic math skills and have the ability to handle money and operate a POS system.
• Demonstrate sound moral and ethical principles at work.
• Exhibits excellent customer service skills.
• Works effectively in a team environment.
• Must have excellent written and verbal communication skills.
• Must have basic knowledge of dining room and service procedures and functions.
• Demonstrates strong organizational and time management skills.
• Show tremendous knowledge of proper sanitation practices as well as strong knowledge of food safety regulations and procedures.
• Have reliable transportation to and from work.
• Must pass a criminal background check.
• Must be able to walk extended distances and stand for long periods of time.
• Must be able to frequently lift/carry up to 25 lbs; occasionally lift/carry up to 50 lbs.
• Must be able to kneel and stoop repeatedly.
• Must be able to work a varying schedule to include evenings, holidays, and extended hours as business dictates.
• Availability to work days, nights and/or weekends.

Job Qualifications

• High school diploma or equivalent preferred.
• Previous serving experience preferred.