Part Time Server
About the role
At Kimpton Hotel Monaco Pittsburgh, we invite you to be part of a workplace where individuality is celebrated, personal growth is empowered, and every moment matters. Our culture is built on the values of Be Yourself, Lead Yourself, Make It Count, creating a vibrant, inclusive environment for passionate hospitality professionals. Housed in the historic James H. Reed building originally built in 1903, our 248-room boutique hotel seamlessly blends old-world architecture with bold, whimsical interiors. Located in a city undergoing a creative revival, the Kimpton Hotel Monaco stands out as Pittsburgh’s fearless answer to boutique hospitality. If you're ready to bring your unique personality and creativity to a team that values genuine guest connections, we’d love to welcome you aboard.
Responsibilities
- Provide prompt, courteous, and efficient food and beverage service to guests.
- This role is responsible for creating a welcoming dining environment, taking accurate orders, delivering meals, and ensuring guest satisfaction.
- Accurately take guest orders, answer menu questions, provide recommendations when needed and up-sell with each opportunity.
- Deliver meals, coffee, juice, and other beverages quickly and correctly, ensuring guest satisfaction.
- Keep tables, dining areas, and service stations clean, sanitized, and well-stocked throughout the shift.
- Anticipate and respond to guest needs, including refilling beverages and clearing dishes as appropriate.
- Accurately present checks and handle guest payments.
- Prepare the dining area before service (setting tables, restocking supplies) and assist with cleanup and resetting afterward.
- Comply with food handling, sanitation, and safety procedures as required by the hotel and local regulations.
- Abide by all State, Federal, and Corporate liquor regulations pertaining to serving alcoholic beverages.
- Perform all assigned side work to include replenishing condiments and restocking service areas.
- Perform any general cleaning tasks using standard hotel cleaning products as assigned to adhere to health standards.
- Polish glassware and silverware.
- Maintain cleanliness, sanitation and personal hygiene.
- Perform other duties as assigned.
Requirements
- Ability to maintain standards for service, steps of service and all departmental standards.
- Must have high level knowledge of food and beverage preparation, service standards, guest relations, and etiquette.
- Knowledge of the appropriate table settings, serviceware, and menu items.
- Ability to read, write, and speak the English language sufficient to understand menus, special promotions, record orders, and communicate with guests to explain and record orders.
- Ability to remember, recite, and promote the variety of menu items.
- Ability to transport large trays weighing up to 30 lbs. through a crowded room on a continuous basis throughout shift.
- Ability to operate a keyboard and learn Point of Sales procedures to pre-check orders and close out the check.
- Prior food and beverage experience required.
- Prior hospitality experience preferred.
- Ability to maintain appropriate uniform guidelines.
- Cash handling experience preferred.
- Maintain professional demeanor and ensure cleanliness of uniform.
- Self-motivate during slow periods.
Benefits
- Room discounts at Marcus Hotels & Resorts and IHG-branded properties
- Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa
- “Two for one” movie theater coupons at Marcus Theatres
- Ability to grow your career and transfer from one property to another
- Paid time off
- Flexible scheduling
- And more!
About Us
A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.