Part-Time Seasonal Tracking Weekend Operations Representative

About the Role

RPM is an international non-asset-based logistics and supply chain solutions company. Our focus is to provide customizable solutions tailored to support today's complex supply chains. As one of the fastest-growing logistics companies in North America, RPM executes thousands of shipments per month through a combination of digital innovations and an unwavering commitment to customer success. RPM has evolved as a disruptive and differentiated, end-to-end transportation service provider, to meet the ever-changing needs of its customers. RPM proudly services some of the most recognizable and transformative companies in the world as The Driving Force in Logistics™.

Responsibilities

• Follow the direction of the After-Hours Lead through collaboration with Weekend Leadership by monitoring real-time shipment statuses for designated high-risk/high-value customers utilizing Turvo (TMS system) and customer specific portals.
• Multi-task in the highest capacity along with clear email and phone communication management both internally and externally.
• Perform routine check-calls & location monitoring on all designated shipments to ensure compliance with customer specific service level protocols while also creating documentation through the TMS system of all updates.
• Monitor, identify & respond promptly to issue resolution when delays, route deviations, security alerts, missed check-calls arise.
• Lead the efforts in escalation including customer communication, leadership notifications, and active problem-solving during allotted shift time & information can be provided when high-severity incidents occur (theft, tampering, extended delays, loss of communication).
• Provide efficient hand-off with clear directional tasks for the day shift team of anything outstanding.
• Maintain accurate customer portal updates (pending customer requirements) and strive to achieve overarching Freight departmental goals such as OTP, OTD, and other KPI's.
• Collaborate and provide tracking support based on prioritization efforts and problem-solving needs including but not limited to carrier-specific updates, customer, etc.

Preferred Qualifications

• Ability to work remotely with ad hoc in-office meetings as needed (i.e. performance reviews, team events).
• Schedule requirement is 10pm to 8am beginning on the evening of Friday & Saturday with potential ad hoc shifts pending After-Hours team coverage needed. The ad hoc shifts would be communicated and discussed with the manager before accepting.
• 1+ year experience of logistics experience
• 1+ year experience as Operations Representative or Tracking Support
• Experience supporting in After-Hours capacity
• Ability to multi-task efficiently
• Strong organizational and interpersonal skills
• Experience with reporting

Pay

• Competitive hourly rate of $23/hr

This response is AI-generated, for reference only.