Part-Time Sales Teammate

About the Role

The Sales Teammate position’s primary responsibility is to fulfill our mission statement: “To create the most enjoyable shopping experience possible for our Guests.” Additionally, Sales Teammates perform a variety of sales, merchandising, and operational tasks assigned by Store Management (e.g., cashiering, merchandise display and pulls, register procedures, and routine cleaning of facilities).

Responsibilities

• Sales Generation and Guest Service
  • Greet Guests with a friendly, engaging attitude and consistently provide legendary service.
  • Answer questions regarding the store and its merchandise.
  • Recommend, select, and help locate or obtain merchandise based on Guest needs and desires.
  • Anticipate and fulfill Guest’s needs by suggesting additional items and creating a wardrobing experience.
  • Demonstrate product utilizing product knowledge and sales education, consistently sharing that knowledge with the team.
  • Maintain and share knowledge of current sales, promotions, policies regarding payment and exchanges, and security practices.
  • Remain consistent on personal sales and look for opportunities to impact Teammates’ presentations with the Sales Presentation Guide (SPG).
  • Achieve personal sales-per-hour, average sales, and total net sales goals set by Store Management.
  • Provide legendary service in key areas: Front 5, sales floor, fitting rooms, and the register area.
  • Help Guests try on or fit merchandise.
  • Check out and bag purchases.
  • Prepare merchandise for alterations.
  • Know all exchange and return procedures for Guests and turn them into showmanship opportunities.
  • Fill out and effectively use the Sales Presentation Guide (SPG) daily to accomplish goals.
  • Meet or exceed performance standards in Buckle business builders and guest loyalty, including fit appointments, Buckle credit card, and guest connect.
  • Place Special Orders or call other stores to find desired merchandise.
  • Maintain and build good Guest relationships to develop a client-based business.
  • Develop and maintain knowledge of Buckle’s customer service expectations.
  • Consistently perform leadership actions and maintain high standards, whether or not the Manager is present.
• Teammate Recruiting, Training, and Development
  • Consistently recognize recruiting opportunities by utilizing Jobs & Careers cards, email referrals, and Teammate Recommendations.
  • Create relationships through Guest Loyalty and Guest Preferred.
  • Maintain a professional and respectful attitude to create a positive floor culture.
• Visual Merchandise Management
  • Present merchandise to maximize sales and achieve optimum merchandise turn.
  • Stay current on product range.
  • Work with other Teammates and Guests to identify product improvements, new product ideas, and feedback.
  • Ensure the sales floor is consistently sized and new freight is appropriately displayed.
• Operations
  • Work a flexible schedule, including mornings, evenings, weekends, and holidays (e.g., day of/day after Thanksgiving and Christmas).
  • Open and close cash registers, use magnetic card readers, count money, separate charge slips, coupons, and vouchers, balance cash drawers, and make deposits.
  • Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.
  • Follow all Loss Prevention guidelines, including daily bag and purse checks.
  • Develop and maintain knowledge of Point of Sale (POS) procedures.
  • Understand and execute all policies regarding payments, exchanges, and Loss Prevention practices.
  • Perform merchandising tasks such as handling freight, re-merchandising, preparing displays, completing price markdowns, and transfers.
  • Consistently maintain a clean, organized, and shoppable store.
  • Provide feedback to Store Manager and Leadership Team regarding merchandise handling concerns.
  • Communicate policy violations and Teammate or Guest concerns to Store Manager, District Manager, and/or Human Resources in a timely, confidential manner.
  • Understand and apply Buckle’s Code of Ethics and all policies, procedures, and handbooks.
  • Fulfill the mission statement by performing job duties with high customer service while contributing to a positive team spirit.
  • Complete special projects and other duties as assigned.

Qualifications

No prior experience or training is required.

Physical Demands

• Regularly required to stand, walk, use hands to finger/handle/feel, reach with hands and arms, climb or balance, jump, stoop, kneel, crouch, or crawl, and talk or hear.
• Occasionally required to sit.
• Must be able to lift and maneuver 30 lbs throughout the store and backroom.
• Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

The Teammate regularly works in a retail store environment with a moderate noise level.

Benefits

• Teammate Discount
• Performance Bonuses
• Employee Assistance Program
• 401(k) (subject to additional requirements)
• Paid Sick Time (where required by state)