Part Time Sales Team Leader - Rogers, AR.

Job Summary

Aids Store Management with in-store supervision including directing personnel. Provides effective leadership to all associates. Exhibits the highest level of customer service in all areas.

WHAT YOU WILL BE DOING:

• Greets and assists guests in selection and purchase of merchandise.
• Solves guest issues effectively.
• Keeps supervisor informed of product, guest, and/or personnel issues.
• Makes sure guest returns are approved in accordance with retail policies.
• Maintains guest service levels; provides feedback as needed.
• Uses GUESTS program when interacting with guests on sales floor or phone and when handling guest owned jewelry.
• Prepares and reviews supply order from the JAC warehouse, prepares orders for other items through the applicable purchasing channels.
• Performs leadership responsibilities for store opening and closing duties.
• Provides leadership and training to associates in all areas of responsibility with emphasis on guest service and sales.
• Covers regular associate training and/or seasonal associate training.
• Delegates assignments to Associates.
• Assists in the annual inventory process; ensures the process is conducted in compliance with established processes and guidelines.
• Assists in inventory cycle counting, inventory adjustments, shipping and receiving of merchandise, while following company procedures.
• Notifies the appropriate retail and corporate when inventory issues are discovered.
• Participates and assists in conducting regularly scheduled store meetings.
• Implements plans to effectively participate in company special events and/or promotions.
• Develops and conducts team building activities.
• Maintains awareness of product trends and changes in retail and communicates to District Manager.
• Operates all service equipment including, but not limited to, polish motor, handheld polisher, PUK weld equipment, pin finisher unit, ultra-sonic unit, small tools and any related chemicals to complete in-store services.
• Trains staff to operate all service area equipment and small tools.
• Ensures product care services meet/exceed operational standards.
• Stages, sets up, maintains and replaces display items using the visual merchandising guide parameters.
• Assists store management in maintaining company standards for overall store presentation.
• Processes employee purchases in the absence of Store Manager or Assistant Manager.
• Absorbs Store Manager or Assistant Manager's responsibilities in the absence of other leadership team members.
• Assists in other areas as assigned by supervisor.

WHAT YOU WILL NEED:

• A high school degree or equivalent with a minimum 1-year retail or customer service experience is preferred or equivalent education/experience.
• Previous supervisory experience is preferred.

The information contained in this job description is intended to describe the essential job functions required of those assigned to this job. It is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, and abilities needed to perform the job. Please note that management retains the right to assign or reassign duties and responsibilities to this job at any time.