Part Time Sales Lead - Willowbrook Mall

Responsibilities

• Floor Leader on Duty Role:
  • Be a role model to others in providing exceptional Guest service to ensure a memorable experience.
  • Guide, support, and direct a team of associates to ensure smooth store operations and the achievement of sales goals.
  • Model Experience First behaviors.
  • Provide feedback to the management team to make them aware of performance and compliance issues that the CWM and AWM are responsible for addressing.
• Bear Builder Role:
  • Provide exceptional Guest service by actively engaging with Guests, using the Experience First Make Behaviors.
  • Create a warm and inclusive atmosphere for Guests, fostering positive interactions, and guaranteeing that each Guest leaves satisfied with their experience.
  • Uphold operational excellence by consistently meeting brand standards and guidelines, ensuring a seamless and cohesive experience for all Guests.
  • Display strong team commitment, being dependable, engaged, and helpful.

Requirements

• High school diploma or GED equivalent.
• Availability to work 15-25 hours per week.

Preferred Qualifications

• Build-A-Bear store associate experience.
• Associates’ (or higher) degree in business, management, or a related field.

Behavioral Traits for Success

• Thrive in an Experience First environment.
• Connects with and inspires others to achieve results.
• Enjoys meeting and interacting with new people.
• Possesses a “How can I help” attitude.
• Strong desire to develop, train, and support others’ success.
• Exercises good judgment in ambiguous situations.
• Displays strong initiative and self-direction.
• Thrives in a dynamic and changing environment.
• Able to remain calm when faced with challenging circumstances.

Working Environment

• Ability to work a flexible retail schedule, including days, evenings, weekends and holidays.
• Sit, stand, and move around for duration of shift.
• Work environments include indoor/outdoor malls, strip centers, and other retail locations.
• Lift > 25 pounds.

Your Performance Will Be Measured On

• Your ability to support the achievement of store financial goals and compliance with company policies, procedures, and standards which include but are not limited to the following: Decision-making, judgment, and execution.
• Create an Experience First culture for Guests and associates.
• Achievement of assigned goals.
• Consistent execution of operational standards.
• Stakeholder feedback.

Benefits

• Comprehensive benefits that are competitive and meaningful in the specialty retail marketplace.
• Maintain a monthly bonus based off stores sales results vs. plans.

Pay Range

$17.56-$17.80/Hour.