Part-Time Sales Lead - Soma

About the Role

The Associate Lead supports management in general store operations to ensure a great customer experience and maximum profitability. This role performs various sales and register transactions while supervising associates in sales, inventory, and customer service tasks.

Responsibilities

• Promote customer service by ensuring associates greet and assist customers; respond to inquiries and complaints professionally and timely.
• Perform basic operations activities, including cash handling, price changes, merchandise handling, and opening/closing duties.
• Review time sheets and other payroll documentation for accuracy and submit as appropriate.
• Monitor associate sales activities and productivity; acknowledge and communicate performance to associates; motivate and train associates.
• Maintain awareness of customers to increase service levels and reduce security risks; stay current on operational policies regarding payments, exchanges, and security practices.
• Maintain knowledge of current sales and promotions; present and display merchandise according to standards.
• Support and administer receipt and dispatch of inventory and supplies according to company policy.
• Supervise associates in sales, inventory receipt, cash reconciliation, and customer services.
• Prepare weekly schedules to ensure proper floor coverage within fiscal guidelines.
• Model sales expectations by utilizing various techniques and communicating product knowledge to customers; recommend merchandise based on customer needs.
• Build and maintain a solid customer following through clienteling and wardrobing.
• Maintain standards in merchandise handling, presentation, loss prevention, and other duties as directed by management.
• Participate in and facilitate visual directives, including monthly store sets and merchandise replenishment.
• Assist in the development of store associates; interpret Key Performance Indicator reports and deliver coaching as needed; provide feedback to the Store Manager for performance appraisals.
• Other duties as assigned; duties may vary by brand.

Competencies

• Culture: Living the Chico’s FAS Values and Guiding Principles by demonstrating Customer Focus, Instilling Trust, Driving Engagement, and Delivering Results with High Performance.
• Manages Complexity: Making sense of complex, high-quantity, and sometimes contradictory information to effectively solve problems.
• Plans and Aligns: Planning and prioritizing work to meet commitments aligned with organizational goals.
• Organizational Savvy: Maneuvering comfortably through complex policy, process, and people-related organizational dynamics.
• Courage: Stepping up to address difficult issues and saying what needs to be said.

Qualifications

• High School diploma or equivalent.
• Must be 18 years old or older.
• Minimum 2 years of prior retail or sales management experience preferred.
• Excellent communication (verbal and written) skills.
• Able to travel to stores throughout the district.
• Excellent customer service skills.
• Knowledge of administrative aspects of store operations.
• Ability to communicate with customers, stand and maneuver on the sales floor and stockroom, operate a register, lift and carry 50 pounds, handle/fold merchandise, climb, reach, push, and pull.
• Regular attendance is essential to ensure adequate coverage to meet company objectives.
• Ability to work a flexible schedule, including nights, weekends, and holidays.

Pay

The wage range for this position is $12.00 - $15.00 per hour. Successful candidates’ wage rates will be determined based on individual qualifications.