Part Time Sales Associate - Valley Fair

Sales Achievement

• Consistently achieve and/or exceed the monthly sales target, as directed by management.
• Maintain outstanding standards, solid product knowledge, and all other components of Customer Service before, during, and after sales.
• Adapt approach according to the client needs and motivations.
• Negotiate and handle objections with ease.
• Aid and support after-sales clients in accordance with Maison values.
• Provide recommendations that will provide an exceptional client experience.
• Stay current on industry news and competitor information.

Client Relationship Management

• Cultivate new and existing client relationships through exceptional service and other Maison-specific CRM initiatives.
• Partner with Management to develop a plan for their clients and prospects.
• Accurately capture client data for follow-up and relationship building, effectively utilizing the tools available.
• Resolve client issues/concerns and escalate as needed to Management.
• Participate in in-store and off-site events and networking activities.

Daily Boutique Operations

• Comply with all security and operational policies and procedures for the Group, Maison, and boutique.
• Assist with daily set-up and breakdown of the boutique, and communicate on any maintenance issues.
• Merchandise and maintain displays and back-stock.
• Participate in daily and annual inventories and cycle counts to prepare for successful audits.
• Assist with special projects, as needed (e.g., price changes, supporting back-office responsibilities).

Qualifications

• Education: College degree preferred.
• Experience: 2 to 5 years of previous experience in luxury retail, service, or hospitality.
• Technical Skills: Ability to work in a fast-paced retail store environment, computer and internet savvy, MS Office experience required, SAP knowledge preferred.
• Personal Skills/Abilities: Additional language skills are a plus, excellent interpersonal and communication skills, strong understanding of Customer Service needs and priorities, strong attention to detail, ability to handle multiple tasks simultaneously and with precision, being a genuine Maison Ambassador, upholding Cartier image by maintaining professional demeanor at all times, self-starter with team-player approach, availability to work retail hours including weekends and to travel for trainings, client events, conferences.

We Offer

• Employee wellbeing is a top priority at Richemont. Comprehensive benefits program includes medical, dental, and vision programs, health savings and flexible spending accounts, income protection solutions (life insurance, disability benefits, 401(k) with employer match).
• Total rewards include paid time off, wellness reimbursement benefit, and access to the employee assistance program.
• Volunteer days off, supporting initiatives that drive change.

Expected Salary Range

United States
Salary range: $26 to $28 (commission eligible)