Part Time Sales Associate- San Francisco

About the Role

As an Ambassador of the Maison, you will achieve and exceed sales targets as directed by management while proactively developing your client portfolio. You will ensure a unique client experience throughout all touchpoints and actively participate in the daily operations of the boutique.

Responsibilities

• Consistently achieve and/or exceed monthly sales targets.
• Provide outstanding and exceptional customer service, including greeting and acknowledging every customer, maintaining product knowledge, and ensuring high service standards before, during, and after sales.
• Adapt your approach to client needs and motivations, handle objections with ease, and support after-sales clients in accordance with Maison values.
• Act as a referent, providing recommendations to enhance the client experience.
• Cultivate new and existing client relationships through CRM initiatives, partnering with management to develop client and prospect plans.
• Accurately capture client data for follow-up and relationship building using available tools.
• Resolve client issues and escalate concerns to management as needed.
• Participate in in-store and offsite events and networking opportunities.
• Comply with all security and operational policies for the Group, Maison, and boutique.
• Assist with daily boutique setup, breakdown, and maintenance, including merchandising displays and back-stock.
• Actively participate in daily and annual inventories, cycle counts, and audits.
• Support special projects such as price changes and back-office responsibilities.

Requirements

• College degree preferred.
• 2 to 5 years of previous experience in luxury retail.
• Must be available to work weekends (Saturday and Sunday) consistently, in addition to one weekday.
• Ability to work in a fast-paced retail environment.
• Proficiency with computers, the internet, and MS Office; SAP knowledge is a plus.
• Additional language skills are a plus.
• General knowledge of timepiece movements is preferred.
• Excellent interpersonal and communication skills.
• Strong understanding of customer service needs and priorities (internal and external).
• Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision.
• Must embody the role of a genuine Maison Ambassador, upholding Cartier’s image with professionalism at all times.
• Self-starter with a team-player approach.
• Must be available to work retail hours, including weekends, and travel for trainings, client events, and conferences.

Benefits

• Comprehensive medical, dental, and vision programs.
• Health savings and flexible spending accounts.
• Income protection solutions, including life insurance and disability benefits.
• 401(k) with employer match.
• Paid time off.
• Access to an employee assistance program.

Pay

$26–28 per hour.