Part Time Sales and Service Associate

Responsibilities

• Effectively communicate and offer ancillary products and services to enhance customer’s travel experience.
• Sell Hertz products and services to meet the customer’s travel and insurance replacement needs.
• Achieve personal sales goals while supporting the goals of the team.
• Work in a fast-paced sales environment, providing helpful, quality service and sales, while enhancing the customer’s rental experience.
• Create a positive customer service experience by listening to and identifying customer needs.
• Engage customers in a courteous professional manner and ensure overall customer satisfaction and service.
• Maximize revenue opportunities with customers by actively soliciting business after every rate quote, addressing/overcoming customer objections to placing a reservation, utilizing various sales techniques as appropriate to obtain every possible booking.
• Assist customers with various post rental inquiries that involve the rental and billing process.
• View every customer contact as a sales opportunity and solicit reservations on customer service calls.

Requirements

• Valid driver's license with a record in good standing.
• Ability to drive and operate vehicles.
• Fluency in English.
• 1-2 years of customer service and sales experience.

Skills

• Demonstrate good communication skills both written and oral.
• Show a high level of ownership, accountability and initiative.
• Show proven experience of working well within a team.

Physical Requirements

• Sitting, standing, walking, bending and twisting.
• Climbing, driving, pushing and pulling.
• Speaking, hearing, writing, lifting, typing, filing, seeing, reading and using a computer, telephone, calculator, copy machine and fax machine.