Part-Time Retail Supervisor

About the role

Opportunity knocks at the Lakeshore Learning Store. You don’t need a background in education, but a desire to learn is essential! As one of our store managers, you get to develop a first-class team, implement plans to maximize store sales, and provide our customers with an unforgettable retail experience—all in a fast-paced, fast-changing environment that demands operational expertise.

Responsibilities

• Building Talent
  • Support the recruitment and development of the sales team
  • Support the training and development of new sales associates
  • Provide ongoing coaching and feedback to team members
  • Assist in driving workplace engagement and motivation within the store
• Building Service Standards
  • Surpass expectations regarding customer service and empower team to adhere to customer service protocols
  • Seek and communicate customer feedback regarding school and home use of products
  • Build a unique and lasting relationship with customers
  • Train staff on new products and promotions
  • Monitor and maintain company expectations around store presentation standards, retail policies and procedures, store cleanliness and safety standards
• Building Revenue and Operational Excellence
  • Assist in inventory management and stock control
  • Help with cash handling and reconciliation processes
  • Operate as keyholder with responsibility to support opening/closing of store and cash registers
  • Assist in employee scheduling and payroll approvals to support optimal staffing
  • Support sales initiatives, promotional activities, and the retail store’s outreach programs to raise awareness and foster relationships that support Lakeshore’s goals

Qualifications

• Essential Skills and Attributes
  • Passion for providing excellent customer service
  • Positive and proactive approach to management and working as a team
  • Excellent communication and training skills
  • Exceptional time management and organizational skills
  • Ability to demonstrate company standards and reinforce them with the entire team
  • Strong desire to recognize and reward achievements—big and small
  • Capacity to give regular and clear feedback to team
  • Ability to provide and receive constructive criticism
  • Capacity to multitask to meet simultaneous demand
• Requirements
  • 1-year related retail management experience
  • Ability to work a flexible schedule, including nights and weekends
  • Knowledge of retail POS systems
  • Preferred experience with customer outreach and driving customer loyalty through brand awareness initiatives

Benefits

• Competitive compensation based on skills and experience
• Quarterly bonus program
• 401(k) retirement plan
• Generous employee discount