PART-TIME RETAIL SALES ASSOCIATE - POSITIONS(1)

Part-time position.

About the role

Reporting to the Store Manager, you will provide friendly and knowledgeable service to customers. Sales associates are expected to model Tommy John values and customer-first behaviors in all interactions to nurture a positive customer experience. Ideal candidates are self-motivated, strong communicators, highly collaborative, organized, and adaptable to a fast-paced environment.

Responsibilities

• Consistently demonstrate Tommy John’s customer-centric selling standards to deliver a positive customer experience and achieve daily sales goals.
• Proactively resolve customer concerns professionally with customer satisfaction in mind; partner with the store leadership team on elevated customer issues.
• Outfit the customer by suggesting key looks and products, incorporating the customer’s individual style with popular bundles.
• Promote awareness and growth of Tommy John by introducing customers to brand social media channels and hashtags.
• Perform register sales transactions accurately and efficiently in accordance with established cash control procedures and customer service guidelines.
• Demonstrate collaboration and provide ad hoc support to fellow associates with tasks and customer interactions.
• Restock returned merchandise to the correct product location on the sales floor; properly label and place all damaged and defective merchandise in the appropriate area at the end of each shift.
• Ensure the store is neat and well-presented at all times, including fitting room(s) and stockroom.
• Understand and adhere to all company policies and procedures.

Requirements

• A customer-focused mindset with a desire to please and provide exceptional service.
• Relevant years of experience in a similar role (depending on level applied for) within a fashion/retail environment.
• Alignment with Tommy John core values: Humble, Adaptable, Mindful, GSD 2.0, & Curious.
• Experience and ability to process information and merchandise through the computer and POS register system.
• Excellent verbal and written communication skills, specifically with customers and the retail team.
• Strong organizational and merchandising skills with the ability to drive the business through creativity and extensive fashion knowledge.
• Demonstrated collaborative skills and ability to multi-task in a fast-paced environment.
• Ability to stand and walk around for extended periods of time, with short breaks.
• Ability to work a flexible schedule including evenings, weekends, and holidays.
• Ability to lift in excess of 20 pounds.