Part-Time Retail Sales Associate

The Fortessa Store, an upscale tableware retailer located in One Loudoun, is dedicated to delivering exceptional service to restaurateurs, chefs, and food enthusiasts alike.

About the role

This position is responsible for consumer sales, while also working with customers in the commercial channel (restaurants, caterers, clubs, etc.) as necessary. The role assists in ensuring consistently exceptional customer experiences and compelling merchandise presentations to maximize the business results of The Fortessa Store.

Responsibilities

• Sales Activity:
  • Focus on retail customers (consumers), while also assisting commercial customers in the store as needed (e.g., ringing up at register, finding items, assisting with merchandise).
  • Greet incoming/outgoing customers with a ‘can-do’ attitude, exemplifying The Fortessa Store’s high level of customer service and complete customer satisfaction.
  • Assist with other store duties as assigned.
• Store Operations:
  • Participate in daily store activities (register, sales, and closing responsibilities).
  • Assist in day-to-day retail operational requirements such as merchandising, signage, stock levels, and partnering with the store team to oversee daily cleaning and recovery.
  • Maintain product inventory levels on the sales floor with appropriate price SKUs.
  • Assist with breaking down, organizing, and stocking weekly transfer shipments.
  • Promote a clean work environment for customers and team members by dusting, light sweeping, breaking down, and disposing of cardboard boxes.

Requirements

• Three to five years of experience in a strong retail sales, customer service, or similar environment.
• High school diploma or general education degree (GED).
• Excellent time management, scheduling, and organizational skills.
• Strong follow-through and attention to detail.
• Ability to work independently and as a contributing team member.
• High energy and motivated self-starter who makes a positive first impression on all customer interactions.

Physical Requirements

• Ability to stand for long periods of time.
• Frequently required to reach with hands and arms.
• Must regularly lift and/or move up to 50 pounds.
• Specific vision abilities required, including close vision and the ability to adjust focus (e.g., reading a computer monitor, catalogs, orders, and customer communications).
• Ability to communicate clearly both verbally and in writing in English to supervisors, coworkers, and customers.
• Must be able to communicate knowledgeably about Fortessa products/services and sell to prospective customers.

Mental Requirements

• Ability to work under stress, interruptions, and tight deadlines.
• Ability to read, analyze, and interpret print media, trade publications, and websites in English.
• Ability to effectively establish rapport, present information, and respond to questions from supervisors, customers, and sales/store staff.
• Ability to prioritize work, problem-solve, and answer questions.

Technical Skills

• Ability to operate office equipment, email, computer, and phone systems.

Interpersonal Skills

• Ability to communicate and interact effectively with coworkers to prioritize workflow, request assistance, and assist others in achieving company goals.
• Results-oriented with a positive outlook.
• Reliable, persistent, and determined to succeed.
• Strong communication skills with the ability to understand other points of view.
• Professional and business-like demeanor.

Pay

Competitive hourly wage of $17 per hour.

Schedule

This is a part-time position without benefits.

Position open to all US residents legally authorized to work in the US. Candidates must be 18 years or older.