Part-Time Retail Sales Associate

About the role

This is a part-time role requiring evening and weekend availability. The address is 118 Conz St, Northampton, MA 01060.

Responsibilities

• Drive Sales and Revenue: Utilize upselling and cross-selling techniques to increase sales, meet or exceed individual and team sales targets, and stay informed about current promotions, sales, and programs to inform customers effectively.
• Customer Service: Greet and assist customers, ensuring a positive shopping experience, provide detailed product information and recommendations, handle customer inquiries, complaints, and returns professionally, package pre-orders efficiently and accurately for reserve ahead pickups, obtain the appropriate documentation from each patient at every delivery, ensure validity of their identification and registration with Medical Marijuana Use Registry, and maintain confidential and HIPAA compliant paperwork.
• Store Operations: Operate POS and any auxiliary sales systems and handle sales transactions accurately, maintain a clean, organized, and well-stocked sales floor, assist with inventory management, including receiving and stocking merchandise, set up and dismantle promotional displays and visual merchandising, follow all state regulations pertaining to certified Cannabis retailers, and perform other duties as assigned.
• Compliance and Record-Keeping: Maintain accurate records of sales and customer interactions, ensure compliance with HIPAA and other regulatory requirements, follow loss prevention guidelines and monitor for suspicious activity.

Requirements

• Age 21 or over
• High School Diploma or equivalent
• Valid Government-Issued Photo ID
• Flexible schedule, including evenings, weekends, and holidays
• 1 year of experience in retail or a related customer service role
• Proficiency in operating POS systems and handling transactions
• Strong communication and organizational skills
• Ability to manage multiple tasks and resolve issues promptly

Skills

• Experience in the Cannabis industry (preferred)
• Familiarity with inventory management systems (preferred)
• Ability to speak another language to assist guests (preferred)

Physical Requirements

• Must be able to remain in a stationary position (sit or stand) for prolonged periods during the shift
• Ability to assist with lifting stock and materials
• Occasionally positions self to retrieve product or material in the store throughout the duration of the shift
• Must be able to remain in a seated position inside the vehicle for extended periods
• Ability to pick up heavy items to load (50 or more lbs.) onto vehicle
• Comfortable working in a fast-paced retail environment
• Ability to bend in repetitive motion

Benefits

• Employee discount
• Paid time off
• Paid parental leave
• Flexible work arrangements
• 401k enrollment
• Pet Insurance
• Tuition Reimbursement Programs
• Consistent, reliable benefits (full medical / vision / dental for full time only)

Pay

$17.50 an hour

Schedule

Evening and weekend availability