Part-Time Retail Sales Associate

About the role

In this role, you will deliver excellent customer service in point of sale and customer services processes while focusing on consistent execution and operational efficiency. You will deliver speed of service transactions while creating a compelling customer experience.

Responsibilities

• Engage customers by greeting them and offering assistance with products and services.
• Operate a cash register, scan items, bag merchandise, and properly handle different methods of payment.
• Accurately and efficiently execute point of sale and customer service standards based on company guidelines, providing courteous, friendly, fast, and efficient service.
• Meet or exceed individual goals (e.g., credit, loyalty).
• Support inventory accuracy through accurate completion of all required point of sale and merchandise disposition practices.
• Support the training process for new hires on the service team, including teaching process best practices, proper point of sale procedures, using available tools and resources while meeting Kohl’s brand standards.
• Participate in daily service processes (e.g., register and cash balancing, change orders, replenish supplies).

All Associates at Kohl’s are responsible for

• Acting with integrity, honesty, and fostering teamwork in an engaged and inclusive culture.
• Exercising good judgment and discernment when making decisions; taking appropriate partners as needed.
• Demonstrating a customer service mindset, anticipating customer needs, and satisfactorily resolving issues.
• Accomplishing multiple tasks within established timeframes.
• Following company policies, procedures, standards, and guidelines.
• Maintaining adherence to company safety policies for the safety of all associates and customers.
• Receiving, understanding, and proactively responding to direction from supervisors/managers and other company personnel.
• Other responsibilities as assigned.

Requirements

• Excellent customer service skills and ability to multi-task with strong attention to detail.
• Verbal/written communication and interpersonal skills.
• No retail experience required.
• Must be 16 years of age or older.
• Flexible availability, including days, nights, weekends, and holidays.

Preferred Qualifications

• Client-facing retail or service industry experience.

Pay

$16.00 - $23.10 per hour.

Benefits

• Work Life Balance: PTO, Vacation Buy Program, Parental Leave.
• Health & Wellness: Medical, Dental, Vision, and other short and long-term disability programs, Emergency health and wellness programs such as Accident Protection Plans, Critical Illness Plans, and more.
• Savings & Retirement Benefits: 401k, Flexible Spending Accounts, and associate discount programs with Kohl’s partners.
• Insurance Programs: Life Insurance for you, your family, or your pet, as well as other protection programs.
• Life Events: Legal and adoption assistance benefits.