Part-Time Retail Sales Associate

Store Location: Boston, MA

Compensation: $17-$21 per hour (dependent on experience)

About the Role

Do you enjoy connecting with others and helping them feel confident and prepared for their next outdoor adventure? Are you energized by meaningful conversations, sustainable values, and gear designed to last? At Fjällräven, we believe nature is for everyone. Our stores are places where curiosity, quality, and community come together. As a Retail Sales Associate, you'll be the welcoming face of our mission, helping every guest feel at home, inspired, and ready to explore the outdoors with confidence.

Responsibilities

• Deliver Exceptional Guest Experiences
  • Use our GUIDE service program to listen, educate, and help guests find the right gear for their needs
  • Build trust through thoughtful questions, product knowledge, and genuine connection
• Drive Sales & Support Store Operations
  • Support sales and conversion by helping guests make confident purchasing decisions
  • Assist with daily operations including cash handling, restocking, and maintaining a clean, inviting sales floor
  • Follow safety, security, and loss prevention practices
• Be Part of a Collaborative Team
  • Work closely with teammates to create a supportive, welcoming environment
  • Participate in training to stay current on products, fit, and service expectations
• Live the Brand & Sustainability Mission
  • Represent Fjällräven's values in every interaction
  • Educate guests on sustainability initiatives like the Arctic Fox Initiative and Down Promise
  • Participate in local events and community activations when possible

Requirements

You don't need to summit Everest, but you do enjoy helping others explore, learn, and feel good about their choices. You're dependable, curious, and comfortable in a guest-facing environment. You bring enthusiasm, empathy, and a team-first mindset.

• Strong verbal and interpersonal communication skills
• A track record of providing thoughtful, people-centered customer service
• Passion for sustainability and the outdoors
• Reliability and a proactive approach to work
• Willingness to learn point-of-sale systems and retail operations
• Enthusiasm for working in a collaborative, values-driven team

Preferred (but not required):

• Previous experience in retail, customer service, or a fast-paced guest-facing role

Benefits

• 401(k) with employer match
• Paid time off
• Product discounts and access to Fjällräven outdoor events
• A commitment to sustainability, quality products, and responsible business practices

About Us

Founded in Sweden in 1960, Fjällräven creates premium outdoor gear rooted in sustainability, durability, and respect for nature. Our mission is to inspire more people to walk with nature through high-quality products and meaningful experiences.

Pay

$17-$21 per hour (dependent on experience)

Schedule

Part-Time