Part Time Retail Key Holder (w/a Sense of Humor) Denver International Airport

Responsibilities

• Engage customers with a smile and a positive attitude
• Provide technical product education by articulating the value and benefits of the material/product including key feature details and care instructions
• Engage in suggestive selling and gentle upsell techniques as well as active listening when working alongside customers
• Assess the customer needs to provide customized, effective purchase, return and exchange support
• Pleasure the Customer. This is a Shinesty core value, for customers keep it simple and always make it right to the best of our ability
• Replenish the sales floor as needed and refill inventory. Communicate inventory needs to management accordingly
• Maintain a clean store. This includes opening, midday and closing responsibilities such as wiping down counters/surfaces, restocking inventory and general overall appearance to be in alignment with brand visual standards

Requirements

• Be a joyful person! You don't have to be a comedian but our brand is fun and we need our retail team to represent that to customers
• Enjoy talking to and connecting with customers. Swap names, learn a fun fact about them and personalize their experience
• An affinity for Shinesty brand and products
• Proven record of sales success as well as general understanding of sales dashboard/store goals
• Flexibility and willingness to work night and weekend shifts to support staffing needs
• Enthusiasm for telling customers about the world's greatest underwear
• Innovative in problem solving and always looking for new ways to improve the customer experience

Eligibility

• Positive attitude towards both customers and coworkers
• Stand or move around for extended periods of time
• Reach, carry, bend, and lift up to 30 lbs
• Must have the ability to travel to assigned store with own method of transportation

Nice to Haves

• Experience selling underwear or socks
• Apparel or accessory sales/buying experience
• 1-2 years of Customer Service experience including in person sales and support
• Experience with Shopify POS platform including sales, orders, and performance metrics

Benefits

• $18-$20/hr base
• Paid hourly and on bi-weekly pay period
• Free underwear! We'll start your collection with some of our favorite prints and styles
• Medical, dental, and vision insurance available for full time employees
• Generous employee discount for duration of active employment at Shinesty
• Large opportunity for growth and development
• Work with smart, driven, sometimes funny people