Part-Time Retail Customer Host Associate - Falcon Store

Pay: $15.95 per hour. Part-time positions are available.

About the role

The Associate I, Retail Customer Host provides a welcoming first impression by greeting customers as they enter the store and thanking them as they exit. This role involves direct customer interaction, receipt checking as a loss-prevention measure, and ensuring a positive shopping experience. The Associate identifies discrepancies, communicates with customers and management to resolve issues, and maintains a safe, welcoming environment.

Responsibilities

• Greet customers with a warm smile and genuine welcome upon entry.
• Provide store information, answer questions, offer shopping carts or baskets, and direct customers to specific areas.
• Manage customer flow during busy times and share relevant store information, such as item locations, discounts, and upcoming events.
• Thank customers sincerely for shopping and check receipts to verify purchases upon exit.
• Refer unvalidated merchandise to point-of-sale (POS) for additional customer service.
• Politely ask customers without receipts or with invalid receipts to return to the store for processing through POS.
• File appropriate reports with the Risk department.
• Use handheld scanners and devices to monitor transactions and report incidents via Think Risk.
• Maintain keen observation to monitor people and identify suspicious behavior while staying calm.
• Follow all retail center policies, procedures, and safety processes to ensure a safe environment for employees and customers.
• Perform additional duties as required beyond the listed tasks.

Requirements

• High School diploma or equivalent is preferred.
• Prior retail store door attendant experience is a plus.
• Attention to detail and ability to make decisions.
• Proficiency in using basic technologies, computer programs (Microsoft, Think Risk), and devices (phone, scanner).
• Strong communication skills and ability to take initiative in various situations.
• Effective communication in English; bilingual skills are a plus.
• Ability to interact with diverse individuals and convey information clearly.
• Excellent customer service skills, a positive attitude, and a friendly demeanor.
• Ability to handle customer inquiries and concerns calmly and professionally.
• Capacity to build rapport and connect with people.
• Willingness to work a varied schedule, including weekends, evenings, holidays, and occasional overtime.
• Ability to stand for extended periods, especially in busy environments.

Benefits

• Eligibility for Daily Pay: Work today, get paid today through DailyPay.
• Paid holidays, sick leave, jury duty, and bereavement leave for part-time employees in Retail and Sales/Operations.
• Retirement plan with pre-tax or post-tax (Roth) contribution options (must be 18 years of age to participate).
• Eligibility for Public Service Loan Forgiveness Program (PSLF).

Physical Requirements

The physical demands described are representative of those required to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities.

• Lifting:
  • Heavy (45 lbs & over): Occasionally
  • Moderate (15-44 lbs): Occasionally
  • Light (14 lbs & under): Occasionally
• Carrying:
  • Heavy (45 lbs & over): Occasionally
  • Moderate (15-44 lbs): Occasionally
  • Light (14 lbs & under): Occasionally
• Pushing/Pulling: Occasionally
• Reaching:
  • Above Shoulder: Occasionally
  • At Shoulder: Occasionally
  • Below Shoulder: Occasionally
• Twisting: Occasionally
• Bending: Occasionally
• Kneeling/Crawling: Occasionally
• Squatting: Occasionally
• Climbing:
  • Use of legs only (stairs): Occasionally
  • Use of arms & legs (ladders): Never
• Hearing: Continuously (5-8 hours)
• Vision:
  • Close: Continuously
  • Distant: Continuously
  • Depth perception: Continuously
  • Color vision: Continuously
• Hands/Fingers:
  • Simple grasping: Continuously
  • Fine manipulation: Continuously
  • Repetitive movements: Continuously
• Walking: Continuously
• Standing: Continuously
• Sitting: Never
• Speaking: Continuously