Part-Time Retail Associate - Mayfield Visitor Center

What You’ll Do

• Greet guests in a friendly, welcoming, and professional manner.
• Aid customers with purchases, product questions, and recommendations.
• Operate the cash register / POS system and accurately process cash, credit card, and other payment transactions.
• Scoop and serve ice cream while maintaining a clean, safe, and inviting service area.
• Learn about products sold in the store and stay informed about new arrivals, promotions, and special offers.
• Stock, rotate, organize, label, and price merchandise and displays.
• Maintain a clean, guest-ready environment by completing assigned cleaning tasks.
• Respond professionally to guest questions, concerns, or complaints and escalate issues when needed.
• Answer incoming calls and assist with general Visitor Center inquiries.
• Support shipping or order-related activities as needed.
• Remain alert to potential shoplifting, fraudulent activity, or safety concerns and report issues appropriately.
• Assist with school field trips, families, tour guests, and community visitors.
• Speak comfortably in front of small groups, which may include welcoming tour guests, introducing the visitor video presentation, or assisting with tour-related activities.
• Support special events, school ice cream parties, and community activities as assigned.

What We’re Looking For

• A friendly, dependable, upbeat, and comfortable person interacting with people of all ages — especially families and school-aged children.
• A person who enjoys creating a positive guest experience and can stay calm, professional, and engaging during busy periods.
• A successful candidate will have strong customer service skills and a welcoming attitude.
• Ability to communicate clearly and professionally with guests, coworkers, and supervisors.
• Comfort working around crowds, children, school groups, and families.
• A professional image and positive attitude.
• Able to work well in a team-oriented environment.
• Dependable, attention to detail, and pride in representing the Mayfield brand.
• Willingness to learn Mayfield products, promotions, and Visitor Center operations.
• Ability to speak in front of small groups in a friendly and confident manner.
• Ability to operate or learn a POS / cash register system.
• Basic math skills, including addition, subtraction, multiplication, and division.
• Ability to handle cash transactions accurately.
• Read, write, and speak English.
• Familiarity with food safety, sanitation, retail, food service, hospitality, or tourism environments preferred.

Schedule

The Mayfield Visitor Center is currently open Monday, Tuesday, Thursday, Friday, and Saturday from 10:00 a.m. - 5:00 p.m. Eastern Time. Tours are offered Monday, Tuesday, Thursday, and Friday. There are no tours on Saturday, but the Gift Shop and Ice Cream Parlor are open. Candidates should be flexible to work varying shifts 20-25 hours per week, including Saturdays and occasional special events as business needs require.

Why Join Mayfield?

Mayfield has a proud legacy of quality, tradition, and community connection. The Visitor Center team plays an important role in sharing that legacy with guests every day. This position is more than a retail job. It is an opportunity to create smiles, serve great ice cream, help guests find the perfect Mayfield item, and represent a brand that is deeply connected to the Athens community.

Pay

$18.60 / hour