Part-Time Retail Ambassador - Fashion Square

About the role

As a Retail Ambassador, you will be the representative of the brand on the sales floor, delivering exceptional customer experiences and living our company values in every interaction. You’ll focus on creating meaningful connections with customers, driving sales through service, and supporting a welcoming, inclusive store culture.

Responsibilities

Your primary focus will be on sales, with limited operational tasks to ensure the store is well-maintained and running smoothly. Specifically, you will:

• Deliver the Rothy’s Experience to every customer—a best in class service experience rooted in Rothy’s values—consistently embodying the brand through presentation, communication, and product expertise
• Drive personal sales and results and contribute to team goals
• Create lasting relationships with our customers by engaging in strong clienteling practices
• Contribute to a positive, inclusive, and service driven store culture by modeling collaborative, team focused behavior
• Execute assigned responsibilities accurately as part of daily store operations, including stock replenishment, visual merchandising support, and store organization and cleanliness
• Demonstrate knowledge of store operations and policies, following established procedures and SOPs to ensure operational excellence and compliance

Requirements

To be successful in this role, you should be:

• Guided by Rothy’s values and committed to fostering a welcoming, service driven environment
• At least 18 years of age
• Able to work at least 16 hours/week, either 3 Peak Days (Friday, Saturdays, Sundays + Holidays) OR 2 Peak Days (Friday, Saturdays, Sundays + Holidays) + 2 Non-Peak Days (Mondays - Thursdays)
• Able to stand/walk an entire shift
• Able to lift, push carry or otherwise move up to 25 lbs
• Able to frequently bending, reaching, stretching, and safely use ladders and step stools
• Able to uphold Rothy’s Experience by following our dress code, including wearing Rothy’s shoes during every shift

Previous retail or customer service experience is preferred, as are strong communication skills and the ability to build genuine customer connections.

Benefits

Our benefits include:

• Wellness and Commuter Programs
• PTO and Wellbeing Time
• Employee Discount Program