Part-Time Resident Service Coordinator

About the role

The Resident Services Coordinator (RSC) is a perfect fit for a passionate and creative individual eager to provide outstanding customer service and enhance community engagement. This role is all about building strong relationships with residents and creatively coordinating social programs, events, and services that align with the needs of the community and organization.

Responsibilities

• Serve as a point of contact for residents, addressing inquiries and resolving complaints to enhance retention.
• Conduct regular check-ins and build strong internal and external community connections with community resource organizations.
• Lead routine resident orientation sessions and familiarize residents with services and policies.
• Urgently assist in the resolution of all customer service-related items.
• Assist in the execution of the community’s customer service management plan to improve customer satisfaction scores and online reputation.
• Plan and coordinate routine resident programs, events, and meetings.
• Regularly evaluate residents' individual and family needs through interviews, surveys, and collaboration with service providers to connect residents to the appropriate services (e.g., financial assistance, healthcare, housing support, etc.) to address their specific challenges and improve their quality of life.
• Develop strategies to identify at-risk residents (e.g., based on lease violations, complaints, late payments, or behavioral concerns) and work to improve their success within the community.
• Collaborate with local businesses for sponsorships and partnerships.
• Promote events through marketing materials and social media.
• Support residents in crises by connecting them with resources.
• Utilize software to streamline communication and maintain updated resident information.
• Adhere to all Avanath and Housing Authority policies related to leasing and compliance files.
• Provide regular updates and reports to management.
• Align resident services with organizational goals through collaboration with internal teams.
• Track and analyze resident feedback, program participation, and satisfaction metrics to guide service improvements.
• Support leasing staff by conducting tours, explaining lease terms, and preparing leasing documents when needed.
• Oversee move-in and move-out procedures, ensuring a smooth transition for residents and proper documentation.
• Guide prospective residents through the application process, including explaining eligibility requirements and assisting with completing forms.
• Aid in promoting lease renewals through personal outreach, discussing terms, and addressing concerns to increase resident retention.
• Ensure compliance with company policies, Fair Housing laws, and relevant regulations while assisting with additional duties as needed.
• Support other duties as assigned.

Qualifications

• Strong customer service and verbal/written communication skills
• Strong interpersonal skills
• 1+ years of service coordination and event planning or equivalent experience
• Ability to set priorities and manage time effectively
• Experience in social services, case management, or human resources
• Bilingual (English & Spanish) highly desired
• Solid computer proficiency, including Windows (Word, Excel), internet, and email
• Ability to interact effectively with community team members, senior executives, and business vendors.
• Previous experience in nonprofit or community-based settings is highly desired
• Low-income housing tax credit (LIHTC) experience is highly desired
• Reliable transportation.

Physical Demands & Working Conditions

The incumbent is classified as essential staff and is expected to report to work and adhere to all safety and business protocols. Frequent sitting and walking, repetitive use of computer, keyboard, mouse, and phone, reading, comprehending, writing, performing calculations, communicating verbally, occasional squatting, bending neck/waist, twisting neck/waist, pushing, and pulling.

How Avanath Supports You

We know that our teams are at the heart of our success and growth and are committed to showing appreciation. We offer comprehensive benefits, including health, dental & vision, 401(k), personal time off, paid holidays and more! Growth is based on achievement and an emphasis on promoting from within our ranks versus just external candidates. Development is a commitment to creating opportunities to learn and expand your knowledge in the industry, from online training platforms to training classes to one-on-one coaching. Diversity & Inclusion: Avanath Capital is committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion. Our human capital is our most valuable asset, and DEI are at the core of Avanath’s operating and investment philosophy. We believe that bringing together people with diverse thoughts, backgrounds, talents, and experiences at all levels of our organization, including the executive team, enables us to proactively and creatively achieve our mission to enable opportunities for hard-working American families. The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities, and talent that our employees invest in their work represents a significant part of our culture, our reputation, and our achievements.

Compensation Range

$26 - $26 USD