(Part-Time & Remote) Contact Center Representative

This is a Fully Remote Job About Our Client:The organization operates within the financial security and life insurance industry, focusing on middle market consumers. It addresses challenges in the life insurance sector by leveraging patented products, processes, and predictive analytics to streamline new business processes and accelerate policy issuance. With a history dating back to 1896, the organization combines innovation with sound fiscal management and customer-centered services. It also includes an online and call-center-based insurance agency that utilizes proprietary sales technology to assist consumers efficiently through direct communication channels and digital purchase experiences. The enterprise integrates marketing, product development, and distribution, positioning itself for growth and increased accessibility in life insurance. About the Opportunity:The CONTACT CENTER REPRESENTATIVE role is designed to support the organization’s mission by engaging with prospective clients remotely. This part-time position is responsible for conducting calls to collect information, qualifying leads, and transferring them to licensed advisors, thereby facilitating life insurance sales. The role contributes to operational efficiency and customer service quality, requiring adherence to compliance standards and performance metrics. It offers flexible scheduling and remote work, suitable for candidates seeking meaningful supplemental income. Responsibilities:Conduct calls with prospects to gather information and transfer qualified leads to licensed insurance advisors.Utilize multiple computer systems and databases to access lead records and accurately record interaction outcomes.Follow established phone scripts and workflows to ensure compliance with laws and regulations.Support corporate objectives by collecting accurate information to assist life insurance sales.Meet daily performance metrics such as attendance, call availability, minimum call volumes, transfer ratios, quality scores, and customer satisfaction.Participate in ongoing training to stay current with systems and regulatory requirements as needed. Requirements:High school diploma or equivalent.Experience in customer service, sales, administrative, retail, hospitality, or similar fields involving customer communication is preferred.Strong verbal communication skills with a clear and professional phone presence.Ability to work independently in a remote environment.Proficiency with computers and the ability to learn new systems; company-specific training will be provided.Problem-solving and interpersonal skills.Ability to multitask and maintain attention to detail in a fast-paced setting.A quiet, distraction-free workspace with reliable high-speed internet access.Adaptability and resilience when interacting with diverse individuals.Bilingual or multilingual communication skills, including English and Spanish, are a plus. Pay Range and Compensation Package:Hourly Rate: $20.00 per hour.401(k) plan with company match.Accrual of sick time per pay period. Benefits & Perks:401(k) retirement savings plan with company match.Sick time accrual. Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin. Note:TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.