Part Time Remedy Specialist, Boston
About the role
Remedy Place is the world's first social wellness club, redefining how people socialize through self-care. We believe feeling your best should be a shared experience, not a solitary one. Our clubs combine evidence-based wellness therapies, longevity practices, hospitality, and beautifully designed spaces to create experiences that help people leave feeling better than when they arrived.
Responsibilities
- Welcome every guest with warmth, professionalism, and genuine enthusiasm
- Create memorable first and last impressions at every visit
- Manage reservations, arrivals, departures, and scheduling with precision
- Lead personalized tours that bring the Remedy Place experience to life
- Build authentic relationships with members and guests through thoughtful, personalized service
- Communicate confidently and professionally in person, by phone, text, and email
- Resolve guest concerns with empathy, confidence, and sound judgment
- Guide the guest experience by learning the science, purpose, and benefits of every Remedy Place offering through ongoing education
- Help guests discover services that align with their wellness goals
- Confidently explain memberships, treatments, retail offerings, and club experiences within your training and scope
- Stay curious about emerging trends in recovery, longevity, and holistic wellness
- Inspire confidence without ever practicing outside your expertise
- Drive membership growth by building meaningful relationships that naturally lead to membership and service recommendations
- Listen first and recommend thoughtfully
- Help guests discover the value of becoming part of the Remedy Place community
- Contribute to club goals through memberships, services, retail, and food & beverage
- Maintain impeccable club presentation and cleanliness
- Partner closely with practitioners and club leadership to create seamless guest experiences
- Prepare treatment areas and support service transitions
- Absorb and assist with events, workshops, and community experiences
- Receive deliveries, replenish inventory, and maintain operational standards
- Jump in wherever needed. No task is beneath you if it improves the guest experience
Requirements
We're looking for someone who brings either exceptional luxury hospitality experience, deep wellness knowledge, or ideally both. You naturally...
- Bring warmth, confidence, and positive energy to every guest interaction
- Are highly engaging and comfortable building relationships with new people
- Truly care about helping others feel better
- Understand that exceptional hospitality is not simply answering questions. It is anticipating needs, making people feel genuinely seen, and creating moments guests remember long after they leave
- Have a genuine interest in wellness, recovery, longevity, and self-care
- Practice what you preach and have genuine curiosity about health, wellness, recovery, and self-care
- Enjoy educating others and can explain wellness experiences in a clear, approachable way
- Connect easily with guests and build lasting, trust-based relationships
- Naturally notice what people need before they ask
- Bring a team-first mindset and step in wherever support is needed
Qualifications
- Love taking care of people and helping them feel better
- Believe great hospitality is built on warmth, empathy, anticipation, and excellence
- Practice what you preach and have genuine curiosity about health, wellness, recovery, and self-care
- Enjoy educating others and can explain wellness experiences in a clear, approachable way
- Connect easily with guests and build lasting, trust-based relationships
- Naturally notice what people need before they ask
- Bring a team-first mindset and step in wherever support is needed
Skills
- Exceptional verbal and written communication skills
- High emotional intelligence
- Exceptional professionalism and discretion
- Strong organizational skills and attention to detail
- A positive, team-first attitude
- Reliability, accountability, and ownership
- Weekend and holiday availability
Benefits
Competitive salary and discretionary bonus plan
- Medical, Vision, Dental
- EAP for Full-time employees
- Partial employer contribution to dependent benefits for Full-time employees
- 401K
- Employee Club Membership
Pay
$18-$22 Hourly
Schedule
Available to work weekends and holidays
Company Information
Remedy Place is an equal opportunity employer. All applicants will be considered for employment without regard to race, religious creed (including religious dress and grooming practices), color, national origin (including language use and possession of a driver's license issued to persons unable to prove their presence in the United States is authorized under federal law), ancestry, physical disability, mental disability, medical condition, genetic information, registered domestic partner status, marital status, sex (including pregnancy), sexual orientation, gender, gender identity (including transgender identification), gender expression, age for individuals over forty years of age, military and veteran status of any person, or any other consideration made unlawful by federal, state, or local laws (“protected characteristics”).