Part-Time Receptionist Mornings

Location: 2713 Breezewood Ave., Fayetteville, NC 28303

Bilingual Spanish and English preferred but not required.

Schedule

Monday–Thursday, 7:00 AM–12:00 PM (20 hours per week). If working 20+ hours per week, includes part-time benefits.

Pay

$13–$15/hour, based on experience.

About the role

The receptionist reports to the executive office manager and is responsible for greeting clients, answering telephones, and maintaining daily schedules.

Responsibilities

Essential Functions – Team Responsibility

• Treat fellow administrative team members, clients, and therapists with respect and politeness.
• Arrive to work on time and follow established dress code policies.

Essential Functions – Operational Responsibility

• Greet clients, provide necessary documents for completion at evaluations or therapy sessions, and check patients in.
• Schedule appointments and contact therapists as needed.
• Collect and process co-pays from clients following standard procedures.
• Professionally answer and redirect all phone calls; check telephone messages for accuracy and follow up.
• Place appointment reminder calls to patients at initial evaluation, 30-day visit, 6-month re-evaluation, and treatments.
• Maintain front desk metric boards per standard work.
• Follow opening and closing procedures for the front desk.
• Maintain cleanliness and order in the front desk area, waiting room, bathrooms, and kitchens, including stocking client forms and brochures.
• Receive communication from Medicaid Authorization Coordinators and Patient Care Coordinators regarding Medicaid coverage and authorization status.
• Alert Medicaid Authorization Coordinators and Patient Care Coordinators to any changes in Medicaid coverage presented by parent/responsible party.
• Alert Patient Care Coordinators and Cole Financial Services to any changes in commercial insurance coverage or demographic information.
• Process incoming faxes and route to the proper person.
• Record client cancellations in Raintree Scheduler and notify therapists by telephone or in-person.
• Be knowledgeable of organization personnel, the nature of Cole Pediatric Therapy’s business, and locations.
• Be knowledgeable of all emergency procedures and the location of emergency equipment; in an emergency, call “911” and transport the emergency binder and appointment schedule out of the office upon evacuation.
• Attend daily administrative meetings.
• Observe patient confidentiality and follow HIPAA guidelines.

Other Responsibilities That May Be Assigned

• Advertise the Attendance Reward Program.
• Reschedule client appointments as make-ups.
• Assemble client welcome packets (two types: Medicaid and Insurance).
• Update and maintain food logs and other compliance logs.
• Create new employee mailboxes.
• Fax or mail reports to physician offices and parents, and track receipt of physician signatures on reports.
• Perform filing and scanning tasks.
• Assist with training other administrative team members as assigned by the Executive Office Manager.
• Carry out any other projects assigned by the Executive Office Manager.

Interpreter/Translator Responsibilities

Essential Functions – Operational Responsibilities

• Provide accurate, high-quality interpretation services under pressure.
• Access reference material needed to carry out interpretation duties.
• Skillfully use specialized terminology and explain therapeutic procedures.
• Handle therapeutic documents and terminology.
• Demonstrate efficiency and strong team spirit.
• Be flexible with working hours.
• Command speech, occupational, and physical therapy treatment terminology.
• Maintain good interpersonal relationships.
• Be proficient in Microsoft program applications and possess strong clerical skills.
• Observe patient confidentiality and follow HIPAA guidelines.

Other Responsibilities That May Be Assigned

• Serve as administrative backup when necessary.
• Carry out any other projects assigned by their supervisor.

Qualifications

• Team player with accuracy, dependability, friendliness, and professionalism.
• Expert-level proficiency in Microsoft Office.
• High school diploma or equivalent; graduation from an accredited college with an associate degree preferred.
• One year of interpreting experience or equivalent combination of related education, training, and experience.
• Flexible hours.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Regularly required to use hands to finger, handle, or feel.
• Frequently required to sit and reach with hands and arms.
• Required to stand, walk, talk, or hear.
• Must frequently lift and/or move up to 50 pounds.
• Specific vision abilities required include close vision and color vision.

Benefits

• Dental
• Vision
• 401K
• Paid time off
• Holiday pay

About the Company

Cole Health is dedicated to bringing hope and changing lives in the community and around the world. With over 25 years of service, Cole Health helps patients, employees, and physicians perform at their best through speech-language, physical, and occupational therapy, assisting children in improving communication, enhancing mobility, and becoming more independent.