Part-Time Receptionist

Part-time Community Associate role, 25 hours per week. On-site at 223 E. City Hall Ave, 2nd & 3rd Floor, Norfolk, VA 23510.

About the role

As a Community Associate, you’ll work closely with new and existing customers across a myriad of industries, working to create and maintain your own community within your center, where you will help take care of all the administrative and support needs for your customers so that your customers can focus on running their business.

Responsibilities

• Prepare center for opening and ensure cleanliness standards are met
• Greet and assist customers throughout the day with various requests (Wi-Fi, packages, meeting room directions, AV setup, coffee)
• Manage incoming calls and connect to appropriate customers
• Ensure services are properly charged for accurate invoicing
• Sort and distribute mail, follow up with customers on package deliveries
• Assist customers with printing, invoicing, and facility issues (e.g., temperature control via service portal)
• Plan and organize center networking events, including creating and distributing invitations and posters
• Conduct tours for prospects and promote community events
• Manage meeting room schedules and ensure tidy close-down at end of day

Requirements

• 1+ years of customer service experience preferred
• Strong communication skills with ability to build professional relationships and empathize with customer needs
• Proactive problem-solver who takes ownership of issues
• Positive, enthusiastic, and adaptable to fast-changing situations
• Experience and confidence using MS Office and basic IT equipment
• Legally eligible to work in the country and at least 18 years old

Benefits

• Work-life balance with no standard nights or weekends
• Generous paid time off plans (sick and vacation)
• 11 paid company holidays per calendar year (in addition to PTO accrual)
• Competitive 401(k) program with company match
• Affordable and comprehensive health care for full-time team members (some plan options for part-timers)
• Quarterly bonus plan program
• Bright and inspiring work environment
• Training and development opportunities with career path growth
• Professional workplace community (business casual attire required)

Pay

Hourly rate of $18.00 plus quarterly bonus plan.

Schedule

Part-time, 25 hours per week. On-site at 223 E. City Hall Ave, 2nd & 3rd Floor, Norfolk, VA 23510. No standard nights or weekends required.