Part Time - Quality Assurance Aide

About the role

The Quality Assurance Case Aide provides practical and administrative support within the Community Umbrella Agency (CUA) program, assisting the Compliance Specialist and contributing to the Total Quality Management System (TQM). Seeking compassionate team players committed to supporting children and families in community settings.

Responsibilities

• interpreting and implementing quality assurance standards aligned with the Pennsylvania Child Protective Services Law, state regulations, DHS guidelines, and internal policies
• tracking and maintaining critical data for the agency's operations
• reconciling data across tracking applications to ensure accuracy
• staying informed of regulatory updates and informing leadership accordingly
• performing additional duties as assigned

Qualifications

Qualifications include a High School Diploma or GED (Bachelor’s preferred), with experience in Quality Assurance, Child Welfare, finance, or medical coding

Skills

• excellent communication and writing abilities
• proficiency in Microsoft Office, database management, and web applications
• typing speed of at least 40 wpm and basic Excel skills
• strong judgment, analytical, problem-solving, and customer service skills

Requirements

Additional Requirements Involve Submitting Background Clearances If Hired.

Benefits

• health, vision, dental insurance
• retirement plans
• paid time off
• holidays
• access to employee assistance programs