Part Time PM Host

About the role

We invite you to join our team at Kimpton Hotel Monaco Pittsburgh, where individuality is celebrated, personal growth is empowered, and every moment matters. Our culture is built on the values of Be Yourself, Lead Yourself, Make It Count, creating a vibrant, inclusive environment for passionate hospitality professionals.

Responsibilities

• Provide guests, either on the phone or in person, with information and support in a professional and gracious manner.
• Receive and coordinate reservations and seating for daily and/or nightly service, all the while providing outstanding service to our guests along the way.
• Act as an advocate for the restaurant, be a creator of ridiculously personal experiences, and develop relationships with guests that will compel them to return.
• Greet all restaurant guests, be knowledgeable about the area and provide information when asked.
• Provide fair and consistent seating of guests.
• Accurately handle paperwork, stock and tidy the host stand.
• Receive incoming calls, accurately book reservations for guests.
• Take room service orders if applicable.
• Check floor and tables for accuracy and cleanliness, assist in bussing tables.
• Help servers by refilling beverages when needed.
• Perform other restaurant and customer service related requests for guests.

Requirements

• Previous customer service or hospitality experience is preferred.
• Able to prioritize multiple tasks in a dynamic environment.
• Able to learn, retain, and present product, menu and allergy information to guests.
• Knowledge of or ability to learn the restaurant point-of-sale system and reservation system.
• Excellent interpersonal communication skills, a real passion for hospitality, and you love crafting unique and memorable experiences for guests.
• Food Handler Certification (if applicable).
• Flexible schedule and are able to work weekends, nights, and holidays when needed.

Qualifications

• Passionate about hospitality and guest service.
• Willingness to go above and beyond for guests.
• Ability to multitask and adapt to changing environments.
• Strong communication and interpersonal skills.

Skills

• Customer Service
• Communication
• Teamwork
• Problem Solving
• Attention to Detail

Benefits

• Room discounts at Marcus Hotels & Resorts and IHG-branded properties.
• Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa.
• "Two for one" movie theater coupons at Marcus Theatres.
• Paid time off.
• Flexible scheduling.

Pay

Compensation is commensurate with experience.

Schedule

Flexible scheduling is offered.

Benefits

• Room discounts at Marcus Hotels & Resorts and IHG-branded properties.
• Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa.
• "Two for one" movie theater coupons at Marcus Theatres.
• Paid time off.
• Flexible scheduling.

About Us

A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.

Note

This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills. Kimpton Hotel Monaco Pittsburgh is an Equal Opportunity Employer.