Part Time Patron Service Representative

Specific Duties and Responsibilities

• Monitor phones, ticket windows, and online sales during regular business hours and concert shifts.
• Provide excellent customer service during all ticketing and donation interactions while maximizing the value of each transaction.
• Thoughtfully and knowledgeably answer patron inquiries regarding the organization and concert experience.
• Work with managers to resolve patron concerns, complaints, and disputes promptly and discreetly.
• Aid in donation and ticketing processing and fulfillment for phone, window, and online sales in a timely and accurate manner.
• Handle patrons’ contact and financial information with the utmost accuracy, care, and confidentiality.
• Enter and update patron contact information in a timely and accurate manner.
• Perform general administrative duties and provide other box office assistance as needed.
• Reconcile money drawer against database reports daily.
• Perform other duties as assigned.

Required Qualifications

• A high school diploma or equivalent experience.
• One to two years’ experience in a ticketing or customer service environment.
• Strong verbal communication skills and comfort on the phone.
• An attention to detail, strong organization skills, punctuality, and interpersonal skills.
• Basic math skills, including arithmetic and percentages.
• Experience handling money and demonstrated absolute integrity and honesty in handling credit card information, personal checks, and cash.
• Ability to act independently, take initiative, and meet changing priorities.
• Successful experience working in, and contributing to, a collaborative, team environment.

Desired Qualifications

• An interest in classical music and the arts is preferred.
• Knowledge of classical music is a plus.
• Experience typing and working with computers, including Microsoft Office programs.
• Experience with ticketing systems, specifically Tessitura.

Additional Information

• This is an hourly, non-union position.
• Successful candidates must be available to work a varying schedule, including nights and/or weekends, to meet the needs of the DSO’s performance schedule.
• All positions at the DSO require the successful completion of a background check prior to beginning employment.
• A criminal record does not automatically disqualify candidates.