Part-time Patient Service Representative-UD Health NMPCC

Major Responsibilities

• Obtain or verify information of clinic management data and resolve problems relating to medical and financial procedures and deadlines.
• Serve as a backup for clinic office operations, demonstrating initiative, strong problem-solving skills, and discretion.
• Communicate effectively with patients, clients, families, clinicians, insurance companies, and the community using various communication styles.
• Greet and respond to patients, assist with documentation, gather and maintain personal information and compliance.
• Collect payments, process and verify insurance details, obtain medical history, and keep patients informed and updated.
• Demonstrate schedule flexibility to support operational needs, including traveling between UD Health clinic locations.
• Support achievement of new patient goals by discussing positive qualities of the Practice during check-out.

Qualifications

• High school diploma or GED and two to three years of experience.
• Experience in a health or educational setting preferred, or an equivalent combination of education and experience.
• Experience in office operations or customer service.
• Experience in data collection, including collecting, compiling, and maintaining data from multiple sources.
• Sensitivity to confidential matters and patient needs.
• General knowledge of HIPAA guidelines.
• Effective time management skills and prioritizing.