Part Time Patient Navigator - Weekend Shift

Responsibilities

• Coordinate incoming patient episodes to ensure patients are assessed by the RightSite Health ER doctor for non-emergency conditions
• Find in-network, non-emergency providers and schedule round-trip, non-ambulance transportation for patients without reliable transportation
• Complete follow-up calls with patients to ensure that they received necessary treatment, identify psycho-social needs, and connect patients to appropriate community resources
• Accurately document all patient activity using the RightSite Connect EMR system
• Participate in ongoing RightSite Health patient communication training, integrate new skills, and modify patient/partner interactions based on QA feedback

Requirements

• Skills generally acquired through a combination of higher education and/or social services/medical field experience (4+ years)
• Experience in case management, social work, health education, or patient navigation is preferred
• Demonstrated proficiency in applications (browser-based applications, Google Drive, Excel, Word, PowerPoint) and the ability and desire to learn new and complex computer system applications
• Ability to thrive in a fast-paced service center environment with moderate noise levels due to Navigators and doctors interacting with patients

Competencies

• Interpersonal Skills: Demonstrates a strong ability to quickly connect with others, particularly during uncomfortable or stressful situations.
• Adaptability: Adjusts own behaviors to work successfully in light of new information and/or changing direction and environments.
• Crisis Management: Skilled in crisis recognition and intervention in a person-centered manner that promotes the resolution of the crisis and the well-being of the patient.
• Flexibility: Demonstrates receptivity and openness to development and improvement in own work and that of the team; adapts successfully to variations in work schedules, locations, and/or tasks.
• Problem Solving: Works in partnership with patients to identify, define, and resolve problems with personal accountability and ownership of the resolution.
• Relationship Builder: Effectively builds and maintains productive, cooperative relationships with internal and external stakeholders.

Benefits

• Market competitive healthcare coverage, including medical, dental, and vision
• 401(k) Flexible PTO policy designed to create a work/life balance
• Supportive and inclusive work environment
• Significant professional growth opportunities, including the ability to complete practicum and internship hours for Social Work and Counseling programs

Core Values

• Teamwork: We have the courage to ask for help and fearlessly share information with team members. We are driven to help each other and share in the wins and losses.
• Integrity: We are respectful, genuine, and openly hear and speak the truth. We are confident in our own abilities, but we think of others first.
• Customer Focus: We deliver value and treat our customers with the same care, compassion, and empathy we would expect ourselves. We are committed to improving the lives of our customers, their customers, and each other.
• Tenacity: We recognize ambiguity and discomfort are part of success and approach change with positivity. We accept adversity, overcome obstacles, and never give up.
• Ownership: We take personal accountability for our actions and results and focus on solving the problem instead of assigning blame. We are free to place bets and embrace failure for its feedback and experiences.
• Critical Thinking: We start with why, listen carefully and investigate thoroughly before drawing conclusions. We think slow, not fast, in search of elegant and simple solutions.