Part Time Patient Customer Service Representative

About the role

R1 is a technology-driven company that provides solutions to improve the patient experience and financial performance of healthcare providers. The Customer Service Representative role involves helping patients check into the hospital, managing their registration, and addressing their concerns.

Responsibilities

• Answer phones and computers to intake patient information
• Collect and input patient and insurance information accurately and quickly
• Work across multiple screens and programs
• Type and answer phones in a busy environment
• Help patients who may be very ill or worried
• Ask follow-up questions and build rapport in real time
• Work quickly and handle unexpected situations
• Collaborate with a supportive team

Requirements

• High School Diploma or GED
• Excellent customer service experience
• Preferably medical experience
• Up to date on all vaccinations
• Pass a drug test
• Pass a background check

Qualifications

• Confident multi-tasker
• Quick learner with technology
• Comfortable working with patients in a healthcare setting
• Ability to work in a fast-paced environment

Skills

• Strong communication skills
• Attention to detail
• Ability to handle stress and emergencies

Benefits

• Competitive benefits package
• Opportunity for professional growth
• Community involvement opportunities

Pay

The base pay range for this role is $16.00 - $21.10 per hour, with individual pay determined by role, level, location, job-related skills, experience, and relevant education or training.

Schedule

This is a part-time, PRN (as needed/on-call) position.