Part Time Patient Customer Service Representative

About the role

R1 is a technology-driven company that provides solutions to improve the patient experience and financial performance of healthcare providers. As a Customer Service Representative, you will assist patients during their hospital check-in process.

Responsibilities

• Answer phones and computers to intake patient information efficiently and accurately.
• Work across multiple screens to collect necessary details during physician and nurse check-ins.
• Type and answer phones while managing interruptions from clinicians for urgent clinical care.
• Build trust and rapport with patients by actively listening to their concerns and addressing their fears.
• Help patients complete their registration in a fast-paced, sometimes chaotic environment.
• Collaborate with a supportive team to achieve career goals and contribute meaningfully to the healthcare community.

Requirements

• A high school diploma or GED.
• Excellent customer service experience.
• Preferably, some medical experience.

Qualifications

• Up-to-date on all vaccinations.
• Pass a drug test.
• Pass a background check.

Skills

• Confidence in handling multiple tasks simultaneously.
• Quick learning ability with technology.
• Ability to type and answer phones quickly.
• Comfortable working in a fast-paced, sometimes stressful environment.
• Strong communication and interpersonal skills.

Benefits

• Competitive benefits package.
• Opportunities for professional development and growth within the healthcare field.
• Community involvement and support for team members.

Pay

The base pay range for this position is $16.00 - $21.10 per hour, with individual pay determined by role, level, location, job-related skills, experience, and relevant education or training.

Schedule

This is a part-time, PRN (as needed/on-call) position.