Part-Time - Patient Care Assistant/Medical Assistant (23 hours a week)

About Us

One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. We’re on a mission to transform healthcare, which means improving the experience for everyone involved - from patients and providers to employers and health networks. Our seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses and mental health concerns have been delighting people for the past fifteen years. In February 2023, One Medical joined Amazon to deliver exceptional health care to more consumers, employers, care team members, and health networks to achieve better health outcomes.

About the Role

As a Part-Time Health Navigator at one of our offices focused on our Senior Health member population (age 65+), you are an integral part of a primary care team supporting a panel of patients with meeting their preventive, chronic, and acute care needs. This role centers around establishing trusting, supportive, and collaborative relationships with patients and their families, comparable to a Medical Assistant with an emphasis on human-centered and empathetic care. You will advocate for patients, remove barriers to care, and collaborate with an integrated primary care team to facilitate better healthcare outcomes.

Responsibilities

• Capture relevant information about the patient’s health and healthcare experience while rooming patients, taking vitals, administering point-of-care testing, and performing standard age and condition-appropriate screening assessments.
• Assist with the coordination of post-visit care by scheduling appointments with specialists, coordinating referrals, and sharing information with the patient’s internal and external care team.
• Collaborate with providers to monitor the health of a panel of patients and determine if they are up-to-date on preventive measures.
• Participate in the daily operations of a primary care practice, such as answering incoming phone calls, responding to emails, assisting with front desk inquiries, and ensuring the general upkeep of the clinical space.
• Assist in providing patient education on chronic disease management and coach patients using an action-planning model based on motivational interviewing techniques.
• Provide anticipatory preventive guidance to families with children by establishing healing relationships with members and families.

These responsibilities describe the general nature and level of work but are not exhaustive. Other duties may be assigned by management.

Requirements

• At least 1 year of experience in a high-touch customer service or patient-facing role in a healthcare setting.
• Strong written and verbal communication skills.
• Experience working on collaborative, diverse, and feedback-driven multi-disciplinary teams.
• A proven track record of persisting through change, demonstrating forward-thinking under pressure, and taking action on challenges.
• Proficiency in computer technology, such as typing, navigating the internet, and using multiple software systems simultaneously.

Pay

The base pay for this role is $23.00 per hour based on a standard full-time schedule. Total compensation may vary based on factors such as skill sets, depth of experience, and work location.

Schedule

This is a part-time role (23 hours/week) on Monday, Tuesday, and Thursday from 12:00 PM to 5:00 PM, based in Glendale at 4100 E Mississippi Ave #110, CO 80246.

Please note that part-time employees working under 24 hours per week are not eligible for paid time off, vacation accrual, paid holidays, health and disability benefits, or 401k.

Benefits

One Medical offers a robust benefits package for regular team members working 24+ hours per week and their dependents, starting on the date of hire:

Taking care of you today

• Paid sabbatical for every five years of service.
• Free One Medical memberships for yourself, your friends, and family.
• Employee Assistance Program - Free confidential services for stress, anxiety, financial planning, and legal issues.
• Competitive medical, dental, and vision plans.
• Pre-tax commuter benefits.
• PTO cash outs - Option to cash out up to 40 accrued hours per year.

Protecting your future for you and your family

• 401K match.
• Credit towards emergency childcare.
• Company-paid maternity and paternity leave.
• Paid Life Insurance - One Medical pays 100% of the cost of Basic Life Insurance.
• Disability insurance - One Medical pays 100% of the cost of Short Term and Long Term Disability Insurance.

Practicing clinicians also receive:

• Malpractice Insurance - 100% covered.
• UpToDate Subscription - An evidence-based clinical research tool.
• Continuing Medical Education (CME) - Annual stipend for continuing medical education.
• Rounds - Providers end patient care one hour early each week to participate in shared learning.
• Discounted rate to attend One Medical’s Annual REAL primary care conference.