Part-Time Patient Access Customer Service Representative
Ready to start a meaningful career in healthcare? Join R1, where you'll blend advanced technology with real-world service to create exceptional patient experiences.
About the role
As a Customer Service Representative in Patient Registration, you'll be the first friendly face patients meet when they check into the hospital. You'll help patients navigate the registration process, answer questions with confidence, clarity, and compassion, gather accurate information quickly in a fast-paced environment, build trust with patients during moments when they may be scared, confused, or overwhelmed, and adapt to interruptions from clinical teams during urgent care situations.
Responsibilities
- Work across multiple computer systems to register patients efficiently
- Answer phones and gather information quickly and accurately
- Assist patients who may be ill, anxious, or confused
- Navigate diverse insurance plans and coverage details (with training!)
- Adapt to interruptions from clinical teams during urgent care situations
- Build rapport and ease patient concerns in real time
Requirements
- A high school diploma or GED
- Strong customer service experience
- Ability to pass background check, drug test, and meet vaccination requirements
Benefits
No healthcare background? No problem. We'll train you every step of the way—and this role is a fantastic launchpad for a growing healthcare career.
Pay & Schedule
The base pay range for this role is $16.61 - $22.95 per hour. Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.
Schedule
Shift: PRN, as needed, minimum required hours a month 48, 24 on call, additional shifts available