Part-Time Overnight Valet Attendant

Why We're Here

We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton, rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today. Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you.

About the Role

As the Valet Attendant, you'll be responsible for providing a memorable first and last impression to guests as they arrive and leave the hotel. When interacting with guests, you'll maintain a professional, friendly, and helpful attitude using the "Five Hospitality Standards" of eye contact, a smile, speak first, engage in polite conversation, and use the guest's surname. This position also involves assisting guests with their luggage and packages upon arrival and departure and for arranging transportation when necessary.

Responsibilities

• Greet all guests upon arrival.
• Absorb guests with luggage to their rooms promptly when checking in and upon checking out.
• Hail taxicabs and answer questions.
• Once in guest room, provide the guest with general hotel information.
• Absorb guests by taking luggage to the curb to meet their transportation.
• Remove trash, papers, cans, bottles, cups, etc. in lobby area between housekeeping runs.
• Provide guests with general questions and assistance when Concierge is not available.
• Be knowledgeable of the community and area in which the hotel is located to provide information on special events (sporting, theater, movies, entertainment, and restaurants) to guests.
• Submit all lost and found articles accompanied by a report.
• Function as a doorperson as needed.
• Deliver faxes, messages, packages, flowers, wine, and other items to guests in their rooms.
• Ensure that the "white zone" is kept free and clear for guest arrival and in the case of an emergency.
• Notify guests by telephone of delivery of automobiles, packages, or arrival of visitors.

Requirements

• High School Diploma is preferred.
• 1 year of experience in customer service or similar role.
• Basic writing skills, professional communication skills.
• Clean driving record.
• Flexible schedule, able to work evenings, weekends, and holidays when needed.

Qualifications

• Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience.
• We welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders.

INSDJ Be Yourself. Lead Yourself. Make it Count.