Part Time Overnight Security Officer- Hotel Magdalena

About the role

The Overnight Security Guard position must be observant, proactive, and able to make decisions independently, requiring flexible response from friendly notices to stern warnings with consequences. The guard acts as a motel ambassador to ensure guests enjoy their stay, must have excellent communication skills, ability to resolve conflict, and a thorough understanding of Bunkhouse policies, while developing and maintaining the company’s culture, values, and reputation with staff, guests, vendors, and partners. The Hotel Magdalena honors its heritage as part of the historic Terrace Motor Hotel site once owned by Willie Nelson, aiming to provide an effervescent home for all who pass through.

Responsibilities

• Make rounds every fifteen minutes, patrolling hotel
• Check doors of vacant rooms, housekeeping, and maintenance to confirm they’re locked
• Address guest needs such as additional towels or bedding, TV or internet issues, etc.
• Proactively engage disruptive guests, with a focus on de-escalation
• Explain and enforce hotel policies in rooms, pool area, and common areas
• Communicate with front desk to maintain full picture of activity around property
• Perform general upkeep duties such as trash pickup, washing pool towels, etc.
• Monitor community for suspicious activity and graffiti near store fronts and apartment property
• Write nightly report communicating any problems or issues and their solutions to the day staff
• Ensure open lines of communication with staff, all departments and upper management at all times via email, logbooks, meetings, etc., to ensure all needs of the hotel are met
• Maintain a high level of cleanliness and safety in the work area
• Ensure that all