Part Time Overnight Communications Agent - Four Seasons Santa Barbara

About the location

Working at the Four Seasons Resort The Biltmore in Santa Barbara offers more than just a career—it’s a chance to thrive in one of the world’s most idyllic settings. From the moment you arrive, the resort feels like a peaceful escape, surrounded by lush gardens and ocean breezes that make every day feel special. You’ll be part of a team that crafts unique spaces, where Spanish coastal elegance meets modern design, creating an environment that’s both vibrant and welcoming. Whether you live in Santa Barbara, Ventura, Goleta, Ojai, or Santa Ynez, you’ll enjoy the Mediterranean climate, easy access to world-class beaches, and proximity to renowned wine country for days-off escapes. The sense of community runs deep, and working here means becoming part of something timeless, where the resort’s storied past blends seamlessly with today's luxury.

About The Role

We are seeking a passionate and driven Part Time Overnight Communications Agent to join our team and contribute to reopening our newly remodeled resort in the American Riviera, Santa Barbara.

Responsibilities

• Answer and action several telephone call inquiries in an efficient and friendly manner, using guest names and routing calls to proper extensions.
• Provide all information regarding hotel facilities, hours of operation, key personnel, special activities, and functions in the hotel.
• Determine what a potential guest is looking for in room accommodations and participate in problem-solving situations while keeping the Reservations Supervisor and Manager well informed.
• Utilize Golden, our guest profile system, to ensure maximum accuracy and recognition.
• Handle all guest interactions via phone calls, emails, messenger, or faxes with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolve customer complaints.
• Provide information on telephone and facsimile services, hotel services, hours of operations, reservations details, key hotel personnel, in-house events, directions, etc.

Requirements

• Written, spoken, and reading proficiency in the English language.
• Written, spoken, and reading proficiency in the Spanish language preferred.
• Computer knowledge: comfortable with PC applications such as Word, Excel, and email. Will train on hotel-specific software.
• High School Diploma.
• Previous Reservations and/or Front Office experience in a High Volume Call Center.
• Strong Customer Service and Communication Skills.
• Strong Interpersonal Skills.
• Legal authorization to work in the United States.

Benefits

• Hourly Rate: $22.95
• Dynamic Employee Culture where you are encouraged to be your true self.
• Inclusive and diverse employee engagement events all year-round.
• Competitive benefits (Medical, Dental, Vision, Employee Assistance Program, and 401k Retirement Plan).
• Vacation & Holiday Pay.
• Sick Pay, Disability Coverage, and Life Insurance.
• Exclusive discount and travel programs with Four Seasons Hotels and Resorts around the world.
• Complimentary Employee Meals.
• Comprehensive learning and development programs to help you elevate your craft.

Schedule

• Part-Time position.
• Expected to work overnight shifts.
• Flexible availability required, including weekends and holidays, based on business needs.
• Schedule may vary as the resort operates 24 hours a day, 365 days a year.