Part Time Operations Assistant - Brentwood

About the role

Role Overview: The Store Operations Assistant supports the stockroom and shop floor teams by ensuring efficient product flow, accurate inventory handling, and consistent stockroom organisation. This role is responsible for executing key operational tasks including deliveries, replenishment, stockroom organisation, and inventory support to ensure product availability and a smooth back-of-house operation. Working closely with the Store Operations Lead, this role helps maintain high operational standards and contributes to an efficient, well-organised, and customer-ready store environment.

Why This Role Matters: The Store Operations Assistant plays a key role in ensuring fast and accurate replenishment, organised and efficient stockroom operations, strong product availability for customers, and smooth support for the Store Operations Lead and retail team. This role is an important entry point into retail operations, providing exposure to stockroom systems, inventory processes, and back-of-house excellence.

Our Values: We are the sum of many parts – we promote diversity, inclusivity, and teamwork; our successes and failures are shared as a team. We pursue quality in everything we do – growth comes from continuous improvement across every aspect of our business. We embrace possibility and push boundaries – we encourage innovative thinking and challenge ourselves to achieve extraordinary outcomes. Data-driven decisions and purposeful actions – we prioritise thoughtful analysis and informed decision making. Our brand is timeless and valuable – we protect and enhance the long-term value of our brand. We never compromise our product – our product is defined by quality, not price. We respect and exceed customer expectations – our goal is to turn customers into passionate advocates. We Choose Partners Who Reflect Our Values – we collaborate with partners who uphold the same standards we do. We Grow Our Brand By Empowering Others – we support the growth of those around us and build meaningful connections. Responsibility is at the core of everything we do – we prioritise ethical practices and sustainability. Kindness is our guiding principle – respect, empathy, and understanding shape how we work together.

Responsibilities

• Stockroom Support & Organisation: Receive, unpack, and process daily deliveries accurately and efficiently; maintain a clean, organised, and safe stockroom environment; ensure products are correctly labelled, tagged, and stored in designated locations; follow stockroom systems and procedures as directed by the Store Operations Lead; support stockroom reorganisation for seasonal changes and delivery peaks.
• Replenishment & Shop Floor Support: Replenish the shop floor accurately and in line with sales priorities; respond promptly to stock requests from the retail team; support product availability by maintaining core ranges and best sellers on the floor; flag stock shortages, gaps, or high-demand items to the Store Operations Lead.
• Inventory Support & Accuracy: Support cycle counts, stock checks, and audit processes; assist in preparation for full and half-year stock takes; report discrepancies, missing stock, or damage to the Store Operations Lead; follow all inventory processes to maintain high levels of stock accuracy.
• Seasonal Preparation & Space Support: Support implementation of seasonal stockroom layouts as directed by the Store Operations Lead; assist in reorganising stock by category, season, or collection; highlight potential space constraints or slow-moving product when observed; support execution of stockroom adjustments during peak trading periods.
• Damaged Stock Processing: Identify and report damaged or faulty stock immediately; follow correct procedures for labelling and isolating damaged items; support preparation of stock for returns, repairs, or write-offs; maintain organisation of damaged stock areas.
• Store Supplies Support: Monitor supply levels and report replenishment needs to the Store Operations Lead; assist with unpacking and organising supply deliveries.
• Operational Standards & Compliance: Follow all health & safety and manual handling procedures; maintain BOH cleanliness and organisation standards; report hazards or operational issues promptly.

Experience

Previous retail, stockroom, or warehouse experience preferred but not essential. Comfortable with manual handling and fast-paced environments. Basic experience with POS or inventory systems is beneficial.

Skills

• Strong attention to detail and organisation.
• Ability to follow instructions accurately and consistently.
• Good time management and reliability.
• Strong team player with clear communication skills.
• Adaptable and quick to learn.
• Physically capable of stockroom tasks.
• Fully flexible, including availability for weekends, peak seasons, and changing business