Part Time On-Road Supervisor

About the Role

This position supervises the daily performance of service providers to ensure quality service, improve performance, and maintain compliance with environmental, health, and safety requirements. The role focuses on encouraging sales lead participation through maintaining mutually beneficial customer relationships and supervising others within the department. The position works with service providers to maximize day-to-day proficiency and ensure packages are delivered safely, timely, and professionally. It also involves developing and implementing work process plans to maximize center proficiency and achieve business results.

Responsibilities

• Completes administrative tasks (e.g., performance reviews, accident reports, service failures, training) in a timely, accurate manner to facilitate the execution of the dispatch plan through the Service Providers.
• Completes required audits during on-job supervision rides to ensure adherence to UPS policies and procedures.
• Utilizes technology (Orion, PAS, Telematics, etc.) to identify opportunities for performance improvement and risk mitigation.
• Communicates with customers to respond to service concerns, build relationships, and determine solutions that meet business goals.
• Uncovers business opportunities and forwards this information to the proper department (e.g., dispatch supervisor, center management, business development) for follow-up.
• Encourages service providers to identify and forward volume development opportunities to management.
• Creates a customer-focused work environment to emphasize service and business growth.
• Communicates customers’ business needs to employees to provide an understanding of job responsibilities and how actions impact customers.
• Reviews and analyzes work processes and work schedule information (e.g., exception reports, volume delivered/hour, miles driven, car set-up, hours worked, accidents) to identify opportunities to reduce costs and improve performance.

Requirements

• Meets local age and license requirements.
• Availability to work flexible hours.
• Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Qualifications

• Assesses Business Needs: Demonstrates a general understanding of ways to identify and measure the current needs of the customer or business; uses the business need to help define the project’s requirements.
• Health and Safety Knowledge: Demonstrates basic knowledge of injury and crash prevention techniques; demonstrates a basic understanding of job methods; identifies root causes of injuries and auto crashes; recognizes and reports unsafe working conditions.
• Legal, Regulatory, and Compliance Knowledge: Demonstrates a basic understanding of the functions, regulations, and procedures of compliance agencies or governing bodies; takes a leadership position in programs that reduce risk and enhance safety.
• Small Package Operations Knowledge: Demonstrates and explains proper processes, procedures, and methods for small package operations; demonstrates a basic knowledge of common tools, equipment, and technology used within the operation.

Employee Type

Permanent